Kim Norman
HIGH GREEN,UK
Summary
Dedicated professional with expertise in customer service and vehicle management, demonstrating strong work ethic and adaptability. Highly organised with exceptional time management skills, ensuring punctuality and reliability in all tasks. Proficient in delivering parcels with a thorough understanding of postal regulations, complemented by basic mechanic knowledge. Career goal includes leveraging active listening and decision-making abilities to enhance operational efficiency within the logistics sector.
Dependable team worker with strong customer service skills. Performs tasks with meticulous attention to detail to meet time targets. Track record of producing accurate written records, planning logistics, and prioritising customer privacy.
Overview
25
25
years of professional experience
Work history
Post Woman
Royal Mail
Sheffield, South Yorkshire
12.2008 - 07.2025
- Organise bundles of mail and parcels, load van
- Handled packages with care to maintain product integrity, reporting issues of damage through [Task].
- Collect PDA ready for use outdoors scanning parcels delivered/undelivered
- Inspect and maintain vehicle such as diesel, oil, water, tyres, lights or brakes. Report any mechanical problems encountered with vehicle.
- Obey traffic laws and follow established traffic and transport procedures
- Assess situations dynamically
- Adhere to company policies and procedures and demonstrate company cultural values.
- Safeguarded mail bags from theft or damage, enhancing security measures.
- Adhered strictly to privacy regulations for protection of sensitive information.
- Performed vehicle checks regularly to guarantee safety and reliability.
- Fostered positive relationships with customers through polite and respectful interactions.
- Delivering to approximately 650 customers on a daily basis
- Walking approximately 20 to 30,000 steps daily
Admin/Reception
Yorkshire Shop Fitters
Sheffield, South Yorkshire
06.2008 - 12.2008
- Perform functions such as maintaining time-keeping information.
- Create, maintain and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork or maintaining documents, such as attendance records, correspondence or other material.
- Operate office equipment, such as fax machines, copiers or phone systems, and arrange for repairs when equipment malfunctions.
- Greet visitors or callers and handle their enquiries or direct them to the appropriate people according to their requirements.
- Use computers for various applications, such as database management or word processing.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Admin/Reception
Volvo Construction Equipment Ltd
Barnsley, South Yorkshire
05.2000 - 04.2007
- Answer telephones and provide callers with information, take messages or transfer calls to the appropriate individuals.
- Perform payroll functions, such as maintaining time-keeping, inputting timesheets and submitting the payroll.
- Distribute petty cash and record details of monies spent.
- Enter jobs onto the system for work carried out and contacting customers for order numbers.
- Operate office equipment, such as fax machines, copiers or phone systems, and arrange for repairs when equipment malfunctions.
- Arrange buffets for meetings
- Maintain filing systems for work carried out and keeping work room clean and tidy in good order.
- Order stationery
- Liaise with management regarding work in progress and value of work outstanding
- Drive company van whilst obeying traffic laws
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Education
CSE - English, Economics, Math's, History, German
Ecclesfield Comprehensive School
SheffieldSkills
- Customer service excellence
- Organizational skills
- Time management
- Judgment and decision-making
- Active listening
- Vehicle management
- Work ethic
- Adaptability
- Driving license holder
- Parcel delivery
- Postal regulations knowledge
- Punctuality and reliability
- Basic mechanical knowledge
- Workspace cleanliness
Personal Information
- I enjoy walking my dogs, gardening, driving & collecting wood for our wood burner
- Availability: Able to work flexible hours throughout the week.
Timeline
Post Woman
Royal Mail
12.2008 - 07.2025
Admin/Reception
Yorkshire Shop Fitters
06.2008 - 12.2008
Admin/Reception
Volvo Construction Equipment Ltd
05.2000 - 04.2007
CSE - English, Economics, Math's, History, German
Ecclesfield Comprehensive School