Kim Maddox

I started at Allcare as an office junior doing a modern apprenticeship through County Training. During my time at Allcare I have had a number of roles including Office supervisor, Care coordinator and Office manager. I am responsible for the day-today running of the office.

• Maintain company records in compliance with legal requirements, including electronic and hard copies.
• Handle confidential documents, upholding company policy at all times.
• Maintained high standards of accuracy and quality in data entry and recordkeeping.
• Coordinate office workflow and implemented improvements to drive efficiency and productivity.
• Delegated tasks, improving overall productivity levels.
• Monitor and updated office policies to align with regulatory requirements and industry best practices.
• Lead office staff to deliver friendly, engaging and efficient front office service.
• Identify, maintain and arrange relevant training for care staff.
• Manage paperwork, resulting in easier access to important documents.
• Conduct regular performance appraisals to motivate employees.
• Handle customer inquiries with professionalism, ensuring high level of satisfaction.
• Handle incoming calls from staff and customers answering questions, directing calls and documenting messages.
• Perform general administrative tasks.