Kim Joyce
HEMEL HEMPSTEAD,Hertfordshire
Summary
Dedicated professional with expertise in event planning, developmental activities, and child nurture. Demonstrates strong skills in teamwork, customer service, and communication. Adept at drafting minutes, organising activities, and preparing meals with empathy and compassion. Committed to fostering positive reinforcement through patience and understanding. Career goal: To leverage extensive skills in a dynamic environment focused on child development and care.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work History
PTFA Secretary
Friends of Lime Walk
Hemel Hempstead, Hertfordshire
10.2024 - Current
- Facilitated efficient communication by managing correspondence via post and email.
- Maintained confidential records, safeguarding sensitive corporate information.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Addressed inquiries and responded via email or telephone follow-up.
- Processed inbound communications, forwarding to relevant departments for resolution.
- Streamlined registration processes to facilitate participant entry into the event area.
- Managed budget allocation effectively, ensuring profitable events.
- Organised logistics for smooth-running of all events.
- Assured regulatory compliance with health and safety guidelines during event planning.
- Facilitated post-event evaluations analysing key performance indicators for future improvements.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported the team by demonstrating respect and willingness to help.
- Displayed energy and enthusiasm in a fast-paced environment.
- Accurate minute taking during meetings.
Volunteer worker
Friends of Lime Walk
Hemel Hempstead, Hertfordshire
11.2022 - Current
- Planning charity auctions, raising funds for deserving causes.
- Maintained clean and organised workspace, contributing to a positive work environment.
- Created warm, welcoming environment for service users' duration of stay.
- Adapted to changing circumstances and maintained positive attitude in challenging situations.
- Adhered to charity organisation policies and procedures.
- Organised and participated in fundraising events to raise funds.
- Delegated tasks and provided ongoing support to successfully execute projects and initiatives.
- Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.
- Kept track of allergies and dietary restrictions, verifying delivery of correct meals and snacks.
- Processed admission payments and issued tickets to guests.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Displayed energy and enthusiasm in fast-paced environment.
Hairdresser/stylist
Hair by Kim
Hemel Hempstead, Hertfordshire
07.2008 - 01.2020
- I've been a mobile hairdresser for over 10 years working with clients of all ages.
- I have experience with all different, cutting, colouring and style techniques as well as practicing health and safety within my environment for both myself and my clientele.
- Being mobile allowed me to meet many different people gain relationships with my clients and their trust.
- Maintained a clean and hygienic work area for optimal health and safety compliance.
- Performed routine stock checks, ensuring sufficient supplies at all times.
- Specialised in modern hairstyling trends to increase client retention.
- Ensured adherence to industry standards and regulations; promoted safe working environment.
- Increased repeat business by providing high-quality haircuts.
- Adapted quickly to new styling trends, ensuring relevance in the competitive market.
- Handled cash transactions accurately; ensured smooth end-of-day reconciliation process.
- Created memorable customer experiences with services such as head and neck massages.
Warehouse operative/staff trainer
Amazon warehouse
Hemel Hempstead
06.2012 - 02.2013
- Worked both individually and as part of the outbound team at Hemel Amazon warehouse.
- We stowed products ready to be picked, packed and shipped to customers.
- Being able to stow products and hit my targets I was trusted to stow the high valued items and to train and develop new staff in our team, teaching them how to use equipment safely, stow away products, supported each individual to hit their targets and the importance of health and safety within our workplace.
- Managed disposal of waste materials, maintained clean working environment.
- Collaborated on stock checking routines, provided accurate inventory updates.
- Reduced damages with careful handling and storage of fragile items.
- Followed pick sheets accurately, facilitating timely product dispatches.
- Ensured safety by strictly following warehouse procedures and protocols.
- Coordinated with team members effectively to accomplish tasks efficiently.
- Collaborated closely with other departments for smooth operations.
- Loaded and unloaded trucks for efficient distribution of goods.
- Communicated effectively with management about any warehouse concerns or issues.
- Conveyed heavy merchandise using proper equipment to prevent injuries.
- Packed items carefully, reducing damage during transport.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Performed tagging and labelling of warehouse inventory.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Carried out stock control and maintained quality standards high for audits.
- Evaluated staff performance post-training; provided constructive feedback accordingly.
- Maintained meticulous records of each participant's progress throughout the course duration.
- Followed strict health and safety protocols for accident prevention.
- Performed risk assessments for maintaining health and safety standards.
- Enforced health and safety protocols, reducing workplace accidents.
- Ensured health and safety regulations were always met.
- Adhered to all health and safety regulations during machine operation.
Warehouse Operative
Gist
Hemel Hempstead, Hertfordshire
01.2010 - 08.2011
- Working within a team unloading and re-loading lorries for a major high Street store.
- Data entry of stock and preparation of new stock for shipment.
- Characterising items into their correct places for organisation before processing.
- I was able to learn and adapt to each process quickly and strive to meet my targets.
- Managed disposal of waste materials, maintained clean working environment.
- Assisted team members in loading large items safely onto delivery trucks.
- Maintained safety regulations by enforcing strict adherence to company policies.
- Performed general maintenance tasks around the warehouse, ensured a safe work environment.
- Loaded and unloaded delivery vehicles, ensured safe transport of goods.
- Reduced damages with careful handling and storage of fragile items.
- Facilitated smooth workflow by promptly processing incoming stocks.
- Sorted materials into appropriate areas for easy access and organisation.
- Inspected goods upon arrival, reported any discrepancies or damages.
- Packed orders for timely dispatch to customers and retail outlets.
- Prepared items for timely dispatch and safe transportation.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Loaded packaged goods on to trucks for shipping.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Performed tagging and labelling of warehouse inventory.
Salon assistant
Results hair and beauty
Hemel Hempstead, Hertfordshire
09.2008 - 05.2010
- Working in the salon helped me gain my hairdressing qualifications and build upon my skill as a stylist.
- Sanitised tools regularly to prevent cross-contamination.
- Ensured client comfort by providing excellent customer service.
- Updated inventory records for accurate stock control.
- Received payments and handled cash register, ensuring accurate financial transactions.
- Managed appointment bookings to maximise stylist availability.
- Supported hairstylists with colour mixing, leading to efficient services.
- Greeted clients warmly, fostering a welcoming atmosphere.
- Demonstrated products at front desk, increasing retail sales.
- Organised supplies effectively for ease of access during appointments.
- Promoted current offers and discounts whilst interacting with clients, improving customer retention rates.
- Prepared clients for hairstyling by washing and conditioning, resulting in better styling results.
- Swept and cleaned stations after each service, maintaining hygienic standards.
- Provided product advice for improved client hair care routines.
- Maintained salon cleanliness for a professional environment.
- Assisted with hair treatments to ensure customer satisfaction.
- Served refreshments to clients with upbeat customer service style.
- Disinfected equipment to support exemplary hygiene standards.
- Covered weekend and evening shifts to achieve flexible salon opening times.
- Processed payments and accurately reconciled tills.
- Supported delivery of cuts, colours and blow-outs.
- Attended regular training to improve knowledge and capabilities in cutting, colouring and styling.
- Used various styling tools, straightening irons and curling wands to produce desired effects.
- Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
- Kept client records regularly updated with detailed information on previous treatments.
- Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.
Customer service /checkout adviser
Sainsburys
Hemel Hempstead, Hertfordshire
05.2007 - 08.2008
- Working mainly on checkouts.
- I worked closely with customers to give them their best shopping experience.
- Packaged customer items carefully, ensuing merchandise safety.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Handled high volumes of transactions during holiday seasons efficiently.
- Managed queue effectively during peak hours for seamless checkout process.
- Assisted customers with enquiries to enhance their shopping experience.
- Greeted each customer warmly, creating a friendly shopping environment.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Balanced till at end of day, maintaining accurate records.
- Collaborated closely with store management for daily operations success.
- Coordinated with team members for smooth shift transitions.
- Maintained clean and organised workspace to ensure efficient service.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Communicated product information to customers, driving informed purchases.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Processed payments swiftly for improved customer experience.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Kept checkouts areas and general store clean and orderly.
- Engaged in pleasant chit chat for friendly and personalised service.
- Scanned products quickly, memorising codes and prices for unmarked products.
- Helped customers to pack away shopping for improved customer experience.
- Assisted customers to locate obscure items on shop floor.
- Checked customer ID when selling age-restricted items, following store policy.
- Redeemed stamps and vouchers against transactions.
Education
NVQ Level 2 - Caring for Children and Young People
Lambeth College
London 01.2025 - 03.2025
NVQ Level 1 & 2 - Hairdressing
West Herts Collage
Watford, Hertfordshire 09.2007 - 07.2009
GCSEs - English. Maths. Science. Health and Social Care. Graphics Design. Dance
The Cavendish School
Hemel Hempstead, Hertfordshire 09.2002 - 07.2007
Skills
- Teamwork
- Customer service
- Communication
- Minutes drafting
- Event planning expertise
- Developmental activities planning
- Organised activity planning
- Child nurture instincts
- Meal preparation
- Empathy and compassion
- Patience and understanding
- Positive reinforcement
Affiliations
- Listening to Music
- Visiting Theme Parks
- Volunteering
Timeline
NVQ Level 2 - Caring for Children and Young People
Lambeth College
01.2025 - 03.2025
PTFA Secretary
Friends of Lime Walk
10.2024 - Current
Volunteer worker
Friends of Lime Walk
11.2022 - Current
Warehouse operative/staff trainer
Amazon warehouse
06.2012 - 02.2013
Warehouse Operative
Gist
01.2010 - 08.2011
Salon assistant
Results hair and beauty
09.2008 - 05.2010
Hairdresser/stylist
Hair by Kim
07.2008 - 01.2020
NVQ Level 1 & 2 - Hairdressing
West Herts Collage
09.2007 - 07.2009
Customer service /checkout adviser
Sainsburys
05.2007 - 08.2008
GCSEs - English. Maths. Science. Health and Social Care. Graphics Design. Dance
The Cavendish School
09.2002 - 07.2007
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