Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kim Jones

Rother,South Yorkshire

Summary

Dedicated professional with a strong foundation in customer service and food safety, demonstrating expertise in temperature control awareness, portion control understanding, and infection prevention. Proven ability to maintain kitchen station cleanliness and adhere to hygiene standards while efficiently handling dishwashing and simple meal assembly. Skilled in identifying counterfeit currency, age-restricted sales compliance, and ensuring store cleanliness maintenance. Adept at multitasking with high energy levels, showcasing excellent communication skills and a positive attitude. Committed to upholding safety protocol adherence and environmental awareness, with a focus on career growth in the hospitality industry.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Enthusiastic retail professional with 9 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, willing and capable of learning new processes to support overall organisational success.

Overview

25
25
years of professional experience
8
8
years of post-secondary education

Work History

Kitchen Assistant/Cook

Morrison's
Rotherham, South Yorkshire
01.2016 - 06.2023
  • This Morrisons Café is the biggest and busiest in the company seating up to 400 customers daily.
  • The café is also a training café where other stores send staff for us to train.
  • Helped in the plating of dishes for enhanced visual appeal and presentation.
  • Maintained cleanliness throughout the kitchen for improved hygiene standards.
  • Unloaded deliveries promptly for immediate storage and use of fresh produce.
  • Stored ingredients properly, extending their freshness dates significantly.
  • Assisted in stock rotation, reducing spoilage and wastage of ingredients.
  • Cleaned utensils, achieving a more efficient work environment.
  • Performed regular checks on refrigerator temperatures ensuring safe preservation conditions of food.
  • Ensured proper waste disposal to maintain a hygienic kitchen environment.
  • Performed daily deep cleaning tasks to optimise workspace cleanliness standards.
  • Adhered to health and safety regulations with careful handling of food and equipment.
  • Contributed to team communication, resulting in better workflow efficiency.
  • Improved kitchen efficiency by assisting in food preparation tasks.
  • Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
  • Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
  • Observed health and hygiene standards to minimise food contamination.
  • Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
  • Cleaned food preparation and storage areas in line with schedule.
  • Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
  • Used kitchen equipment as instructed and to safety protocols.
  • Cleared tables to remove dirty utensils and leftover food items.
  • Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
  • Carried out wide variety of tasks to maintain optimal service delivery.
  • Reported defective kitchen equipment in line with procedure.
  • Maintained up-to-date knowledge of menu offerings to handle customer queries.
  • Operated cash point as required, handling and recording payments.
  • Trained junior staff on kitchen processes to meet food preparation standards.
  • Identified and addressed potential hazards to decrease accidents.
  • Collected, washed and sanitised dishes and cooking utensils.
  • Followed checklists to keep kitchen areas clean, stocked and sanitised.
  • Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
  • Received and unpacked incoming deliveries, rotated existing stock and put away new items.
  • Prepared simple food items, freeing up cooks to focus on complex work.
  • Maintained organised kitchen stations with meticulous care and precision, promoting team productivity.
  • Followed good operating practices, safety standards and equipment maintenance protocols to minimise downtime.
  • Readied ingredients and food preparation areas to support smooth kitchen workflow.
  • Restocked chef workstations with fresh supplies throughout shifts.
  • Monitored and recorded fridge and freezer temperatures to safely preserve stock.
  • Assembled dishes and finalised plating of customer orders.
  • Audited regularly expiration dates on packaged foods-ensured no outdated stock was used.
  • Ensured freshness and quality of ingredients, maintaining culinary standards.
  • Monitored equipment operation and controlled settings to steam, roast and grill food.
  • Communicated closely with service teams to fully understand special orders.
  • Encouraged team to keep kitchen organised and stocked with supplies for easy use.
  • Used batch cooking equipment to create multiple meal items at once.
  • Adhered to health and safety requirements for cleaning surfaces, cooking items and equipment.
  • Followed kitchen opening and closing procedures when preparing cooking supplies, ingredients and workstations.
  • Changed and sanitised surfaces between tasks to avoid cross-contamination.
  • Completed daily opening and closing duties to support kitchen operations and prepare for busy periods.
  • Regulated temperature to efficiently prepare dishes and maintain food safety with thermostat controls.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation methods.
  • Cultivated relaxed kitchen atmosphere, staying calm in high pressure situations.
  • Minimised food waste with FIFO system, verifying all ingredients stored at correct temperatures.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Correctly operated kitchen equipment, maintaining optimal performance and safety levels.
  • Maintained clean and sanitary food preparation and storage areas, mitigating health and safety risks.
  • Followed strict dietary requirements when preparing food for customers with allergies or health concerns.
  • Coordinated efficiently with wait staff for smooth dining experience for customers.
  • Managed multiple orders simultaneously under high pressure situations, meeting service deadlines successfully.
  • Trained junior cooks on various cooking techniques, enhancing their skill sets.
  • Organised kitchen equipment and utensils for easy access during peak hours.

Deli Assistant

Morrison's
Rotherham, South Yorkshire
01.2016 - 04.2016
  • Helped customers find specific deli items quickly, reducing wait times.
  • Organised display counters daily for visual appeal and easy access to products.
  • Resolved customer queries or complaints in a professional manner, maintaining positive relationships.
  • Supported team members during peak hours, improving service efficiency.
  • Monitored freshness of products daily, minimising wastage.
  • Collaborated with store manager on promotional initiatives, increasing deli sales.
  • Assisted in stock control for better inventory management.
  • Maintained high standards of cleanliness within deli area, promoting a healthy environment.
  • Ensured customer satisfaction by offering product samples and explaining product features.
  • Worked well under pressure during busy periods without compromising quality of service.
  • Adhered to health and safety regulations whilst handling food items.
  • Participated in regular stock checks to ensure availability of popular items.
  • Served customers with a friendly attitude to enhance their shopping experience.
  • Followed company guidelines when slicing, weighing and packaging deli meats and cheeses.
  • Took part in staff training sessions for continual learning and skill development.
  • Helped to open and close deli counter in line with store policies.
  • Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
  • Quality checked products to safeguard customer health and safety.
  • Adhered to food handling and sanitation procedures.
  • Greeted customers, qualified purchase needs and offered appropriate product advice to guarantee satisfaction.
  • Prevented cross-contamination by wearing PPE and thoroughly washing hands, equipment and surfaces.
  • Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
  • Managed temperature-controlled storage environments through stock rotation.
  • Presented deli stock creatively in display units and on counters.
  • Offered exceptional customer service with strong product knowledge.
  • Warmly greeted customers and proactively reduced wait times.
  • Rotated stock in temperature-controlled storage areas for safe food service.
  • Packaged food produce using wrapping machine.
  • Reduced risk of foodborne illness, following food safety and hygiene procedures across all tasks.
  • Followed health and safety standards to protect customers from illness and cross-contamination.
  • Stocked counters, refrigerators and food service bars with fresh supplies.

Checkout operator

Morrison's
Rotherham, South Yorkshire
06.2007 - 01.2016
  • Dealt professionally with difficult customers ensuring minimal disruption in store operations.
  • Helped train new staff contributing positively towards teamwork and skill development within the team.
  • Adhered strictly to health and safety regulations thereby creating a safe work environment.
  • Promoted store loyalty cards, improving customer engagement.
  • Improved customer satisfaction by providing prompt, courteous service at the checkout.
  • Handled payments for a smooth transaction process.
  • Operated till accurately, reducing errors in cash handling.
  • Managed queue efficiently resulting in reduced waiting time for customers.
  • Ensured price accuracy by careful scanning of items at the checkout point.
  • Identified counterfeit notes meticulously thus preventing financial losses for the store.
  • Responded to customer queries effectively, promoting positive brand image.
  • Maintained cleanliness of checkout area for an organised and professional environment.
  • Assisted customers to find products, enhancing their shopping experience.
  • Kept self updated about ongoing store promotions which resulted in improved cross-selling.
  • Followed company policies strictly while dealing with age-restricted items sale.
  • Helped maintain stock levels on shop floor during quiet periods serving overall operational efficiency.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Reduced customer wait times through optimised checkout processes.
  • Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
  • Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
  • Minimised long register queues by completing sales transactions quickly and accurately.
  • Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
  • Maintained excellent client satisfaction by providing professional, courteous customer service.
  • Bagged, boxed and wrapped goods with care to maintain quality and presentation.
  • Completed opening and closing procedures each day.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Assisted customers with additional needs in transporting goods to vehicles, elevating client service.
  • Engaged in pleasant chit chat for friendly and personalised service.
  • Kept checkouts areas and general store clean and orderly.
  • Scanned products quickly, memorising codes and prices for unmarked products.
  • Resolved customer complaints and answered queries about store products.
  • Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
  • Helped customers to pack away shopping for improved customer experience.
  • Checked notes carefully to spot counterfeit currency.
  • Assisted customers to locate obscure items on shop floor.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped meet business needs by working extra shifts.
  • Advised alternative products to meet specific preferences or budgetary needs.
  • Checked customer ID when selling age-restricted items, following store policy.
  • Wrapped and bagged purchases for customers to easily carry items without damage.
  • Scanned products at high tempo to quickly process customer transactions.
  • Counted change correctly and issued customer receipts.
  • Assessed notes and vouchers to determine validity and decrease fraudulent activities.
  • Trained and mentored new cashiers and clerks in correct processes.
  • Weighed products of varying shape and size to calculate correct values.
  • Increased customer retention by offering loyalty schemes at checkout.
  • Recommended products and services to customers based on requirements.
  • Redeemed stamps and vouchers against transactions.

Sales Assistant

Adams Kids
Rotherham, South Yorkshire
02.2006 - 03.2007
  • Assisted customers with product selection for optimal satisfaction.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Offered personalised shopping advice to enhance customer experiences.
  • Collaborated effectively with team members to meet sales targets.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Assisted customers in locating specific items to boost satisfaction.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Followed company procedures and guidelines for smooth retail operations.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Processed returned or exchanged items and provided refunds to customers.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
  • Monitored and reported suspicious activity to security officer to avoid theft.
  • Tagged products quickly and accurately with price tags and stickers.
  • Inspected products for damages and expiry dates before processing refunds.
  • Promoted customer loyalty scheme at checkout.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.

Petrol Attendant

JET
Rotherham, South Yorkshire
04.2003 - 10.2006
  • Created a pleasant atmosphere for customers through courteous behaviour.
  • Provided excellent customer service to enhance station reputation.
  • Handled emergency situations effectively, ensuring the safety of all present.
  • Monitored fuel stocks regularly to prevent shortages.
  • Adhered to health and safety regulations, maintained secure environment.
  • Operated tills accurately, reduced discrepancies at close of business day.
  • Coordinated with team members for smooth shift transitions.
  • Responded promptly to spillages on the forecourt, prevented accidents or injuries.
  • Ensured safety whilst operating petrol pumps.
  • Maintained cleanliness of forecourt for customer satisfaction.
  • Identified potential equipment malfunctions, minimised downtime.
  • Managed queues effectively during rush hours, enhanced customer experience.
  • Completed daily paperwork meticulously, ensured accurate record-keeping.
  • Stocked shelves in the shop, maximised product visibility and sales opportunities.
  • Handled payments using cash, cheque and credit card with zero error.
  • Completed regular and periodic safety checks on petrol forecourt.
  • Tracked fuel levels in fuel storage tanks.
  • Processed and organised incoming deliveries, taking inventory counts for store recordkeeping.
  • Completed general cleaning duties, mopping floors and emptying trashcans.
  • Restocked shelves to keep products fully stocked for customers.
  • Used computerised display screen to check fuel level of customer.
  • Cleaned and inspected petrol pumps and surrounding driveways to reduce hazards.
  • Observed hazardous substance warnings and guidelines to protect team and customers.

Teaching assistant

Kimberworth Infant School
Rotherham, South Yorkshire
09.2004 - 05.2006
  • This was a work based placement whilst I was at collage.
  • The children I worked with was 0-5years old.
  • Assisted in conducting assessments to determine student understanding of subjects.
  • Supported classroom teacher with behaviour management, promoting a positive learning environment.
  • Provided feedback on pupil's work, identifying areas for improvement.
  • Prepared classroom materials to facilitate efficient lessons.
  • Ensured safety of pupils during extracurricular activities for an accident-free environment.
  • Provided safe, stimulating classroom environments to maximise student engagement and attainment.
  • Prepared engaging, effective learning materials to boost stimulation and encourage further academic interest.
  • Cultivated close working relationships with students, teaching staff and parents.
  • Prevented student misbehaviour through constant classroom monitoring and prompt interventions.
  • Prepared positive, productive learning environments with engaging wall displays and effective resources.
  • Established effective classroom routines by providing high-quality practical support to teaching staff.
  • Maintained child safety, security and good behaviour during classroom and outdoor activities.
  • Prepared necessary equipment and technology ahead of class.
  • Attended to younger children's basic physical needs and assisted in development of personal skills.

Shop floor assistant

Bonmarche
Rotherham, South Yorkshire
11.2003 - 01.2004
  • Maintained clean and organised store environment for improved shopping experience.
  • Stocked shelves neatly and accurately, maintaining visual standards of shop floor.
  • Ensured customer satisfaction by providing excellent service on shop floor.
  • Assisted customers with product selection for enhanced shopping experience.
  • Created welcoming atmosphere by greeting customers warmly upon arrival.
  • Delivered personalised customer service with a smile to promote return custom.
  • Tagged products quickly and accurately with price tags and stickers.

Support worker (Older adults in care)

Four Seasons Care Home
Rotherham, South Yorkshire
05.1998 - 05.1998
  • This was my school 3 week work experience.
  • Ensured cleanliness and hygiene standards met in all residential areas, providing a healthy environment for inhabitants.
  • Provided emotional support for elderly individuals, fostering a sense of security and companionship.
  • Assisted in feeding older adults who required help during meal times, maintaining their nutritional intake.
  • Facilitated social activities for residents, promoting engagement and mental stimulation.
  • Adapted communication styles to suit individual residents' needs, fostering understanding and trust.
  • Assisted older adults with daily care activities to improve their quality of life.

Education

Level 2 Diploma - Retail Skills

Skills First
Rotherham, UK
01.2011 - 05.2011

NVQ Level 2 - Early Years Care And Education

RMA
Rotherham, UK
09.2004 - 06.2006

NVQ Level 2 - Hairdressing

RCAT
Rotherham, UK
01.2001 - 06.2003

GCSEs -

Kimberworth Comprehensive School
Rotherham,UK
09.1996 - 05.2000

Skills

  • Basic computer literacy
  • Good customer Service
  • High energy levels
  • Patience with customers
  • Security awareness
  • Positive attitude
  • Good communication skills
  • Good multitasking
  • Successful up-selling
  • Initiative taking
  • Honesty and integrity
  • Quality Control
  • Food safety understanding

References

References available upon request.

Timeline

Kitchen Assistant/Cook

Morrison's
01.2016 - 06.2023

Deli Assistant

Morrison's
01.2016 - 04.2016

Level 2 Diploma - Retail Skills

Skills First
01.2011 - 05.2011

Checkout operator

Morrison's
06.2007 - 01.2016

Sales Assistant

Adams Kids
02.2006 - 03.2007

Teaching assistant

Kimberworth Infant School
09.2004 - 05.2006

NVQ Level 2 - Early Years Care And Education

RMA
09.2004 - 06.2006

Shop floor assistant

Bonmarche
11.2003 - 01.2004

Petrol Attendant

JET
04.2003 - 10.2006

NVQ Level 2 - Hairdressing

RCAT
01.2001 - 06.2003

Support worker (Older adults in care)

Four Seasons Care Home
05.1998 - 05.1998

GCSEs -

Kimberworth Comprehensive School
09.1996 - 05.2000

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