Kim Hazelton-Chard
Sandy Hill, St Austell,Cornwall
Summary
A passion for care. Working effectively to manage staff, skilled conflict resolution, and effective communication. Demonstrates exceptional skills in report writing, decision making, and time management. Proven track record in customer relationship management and client relationship building, coupled with strong employee retention strategies. Adept at spot-check auditing, GDPR compliance monitoring, and task delegation. Committed to enhancing organisational efficiency through proficient staff complaint management, client support, and risk assessment. A Team Leader with knack for fostering team collaboration. Known for cultivating supportive work environment, resulting in improved team morale and reduced turnover.
Overview
4
4
years of professional experience
Work History
Team leader
Karrek Community cic
St Austell, Cornwall
02.2024 - Current
- Improved customer satisfaction through close collaboration with the team.
- Encouraged open communication, fostering a positive work culture.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Fostered positive employee relationships through communication, training and coaching.
- Monitored health and safety measures for guaranteed compliance.
Senior support worker
Karrek Community cic
St Austell, Cornwall
11.2022 - 02.2024
- Provided exceptional emotional support to clients, leading to improved mental health.
- Developed comprehensive care plans for enhanced client wellbeing.
- Promoted autonomy amongst individuals with learning disabilities by providing necessary support and guidance.
- Coordinated effectively with medical professionals for superior patient care.
- Assisted clients with day-to-day tasks, promoting their independence and self-reliance.
- Maintained accurate records of client progress to ensure continuity of care.
- Fostered dignity and respect in all interactions with clients, enhancing their overall experience.
- Administered medication as per prescriptions ensuring correct dosage at the right times.
- Collaborated closely with families of clients for provision of personalised care plans.
- Responded promptly to emergencies, ensuring safety of all involved parties.
- Conducted risk assessments consistently, minimising potential hazards.
- Protected confidentiality of client information according to Data Protection Act regulations.
- Implemented safeguarding procedures diligently, fostering a secure environment.
- Participated in regular training sessions keeping knowledge and skills current.
- Supported service users in daily routines and activities, encouraging progress in self care and rehabilitation.
- Maintained safe, secure environments for service users, providing protection from possible harm or risk.
- Provided compassionate patient care and communication, upholding high standards of health, hygiene and dignity at all times.
- Collaborated with multidisciplinary health teams to maximise opportunities for therapeutic care.
- Monitored standards of care, providing relevant training and mentoring to ensure consistently high-quality services.
- Regularly evaluated company care standards and service provisions, implementing necessary changes for continued best practices.
- Adopted person-centred approach in all aspects of care-giving.
- Worked collaboratively with other support workers to maintain holistic care for clients.
- Empowered service users to remain as independent as possible and retain sense of identity.
- Administered medication to safeguard health and wellbeing.
- Helped patients to take medication as prescribed by medical professionals.
- Cooked healthy meals to uplift clients and meet dietary requirements.
- Reported on patients' health and mobility progress, maintaining excellent continuity of care.
- Provided patients with opportunities for social activities, maintaining well-rounded care offerings and enhancing mental wellbeing.
- Liaised with family members to organise activities and deliver updates on client progress.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Offered palliative care to patients with serious and terminal illnesses.
- Attended regular training and supervision workshops for improved service user support.
- Built positive, productive client relationships for enhanced social support.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
Support Wroker
Karrek Comminity cic
St Austell, Cornwall
06.2022 - 11.2022
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Helped achieve patient independence through guided tasks and activities.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Assisted in maintaining a clean environment for improved client health.
- Assured safety measures were met to prevent falls or accidents.
- Administered medication according to schedule, promoting optimal health outcomes.
- Prepared nutritious meals that met special dietary needs of clients.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Actively listened to client concerns thus creating a comforting environment.
- Supported daily living skills training which increased client self-sufficiency.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Assisted with mobility issues enabling easier movement around the home.
- Participated in regular team meetings, enhancing quality of care provided.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
Support Worker
Heart of the South
Truro, Cornwall
07.2020 - 06.2022
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Helped achieve patient independence through guided tasks and activities.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Assisted in maintaining a clean environment for improved client health.
- Assured safety measures were met to prevent falls or accidents.
- Administered medication according to schedule, promoting optimal health outcomes.
- Prepared nutritious meals that met special dietary needs of clients.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Actively listened to client concerns thus creating a comforting environment.
- Supported daily living skills training which increased client self-sufficiency.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Provided companionship during outings contributing to an active social life for clients.
- Assisted with mobility issues enabling easier movement around the home.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Listened to clients' current struggles to signpost relevant support.
Education
Level 4 - Health and Social care
T2 Training
Level 3 - Diploma Health and Social Care
T2 Training
CornwallSkills
- Staff management
- Conflict resolution
- Effective communication
- Report writing
- Decision making
- Time management
- Task prioritisation
- Customer relationship management
- Client relationship building
- Employee retention strategies
- Spot-check auditing
- GDPR compliance monitoring
- Task delegation
- Staff complaint management
- Client support
- Risk assessment
Affiliations
- Reading and Cycling
Timeline
Team leader
Karrek Community cic
02.2024 - Current
Senior support worker
Karrek Community cic
11.2022 - 02.2024
Support Wroker
Karrek Comminity cic
06.2022 - 11.2022
Support Worker
Heart of the South
07.2020 - 06.2022
Level 4 - Health and Social care
T2 Training
Level 3 - Diploma Health and Social Care
T2 Training
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