Kim Davies
Cardiff
Summary
Customer service professional with over 20 years of experience in fast-paced operational and charity environments. Expertise in managing complex inquiries, building trusted relationships, and providing accurate administrative support under pressure. Currently balancing part-time roles with Avanti West Coast and Thembalitsha UK, focusing on frontline customer support, relationship management, project coordination, and stakeholder engagement. Aiming to leverage these transferable skills to enhance client experiences at CareADHD.
Overview
2
2
Languages
23
23
years of professional experience
3
3
years of post-secondary education
Work history
UK Fundraiser - Part Time
Thembalitsha UK
, UK
2023.09 - Current
- Re-engage current donors using structured reactivation outreach plans and timelines.
- Contact existing donors using tailored messages that match prior interests.
- Track donor engagement metrics and review insights to refine outreach.
- Research grant opportunities and prepare full applications for submission.
- Identify passive income streams and assess feasibility.
- Research new partners and sponsors to support thembalitsha’s programmes.
- Reach out to prospective partners and build rapport through steady contact.
- Share regular updates and reports with donors and partners on impact.
- Coordinate with local fundraising and marketing teams to keep communications consistent.
- Spot fundraising trends and opportunities to improve campaign planning.
- Create awareness strategies for seven projects using platform-friendly messaging.
- Use social media and other platforms to broaden audience reach.
- Coordinate with International project teams to align awareness efforts.
- Maintain accurate records of donor interactions and contribution transactions.
- Track fundraising strategy performance and analyse campaign effectiveness.
Booking Office Clerk - Part Time
Avanti West Coast
London
2019.12 - Current
- Maintain up-to-date product knowledge on ticketing regulations, and time-sensitive promotions.
- Follow a tailored approach with passengers to deliver clear ticketing guidance.
- Support in excess of 100 passengers per shift at London Euston, where over 60,000 passengers use the station daily.
- Focus on admin-heavy ticketing tasks for refunds, amendments, and route changes.
- Apply detailed knowledge of rail services to improve pre-boarding passenger experience.
- Assist passengers during severe disruption - prioritising clear, concise empathetic communication strategies.
- Selected to provide coordination cover for a team of managers, managing purchase orders, collating on-call rosters and supporting day-to-day administration
Booking Office Clerk
Virgin West Coast Trains
London
2006.06 - 2019.12
- Maintain same role responsibilities at Virgin Trains before franchise takeover by Avanti.
Pharmaceutical Sales Representative
Innovex
2004.01 - 2006.04
- Contracted to Sanofi Aventis and Astra Zeneca.
- Scheduled appointments with general practitioners, psychiatrists, cardiologists, and pharmacists daily.
- Identified health practitioner needs and shaped sales strategies to grow revenue.
- Planned sales cycles with the sales team to optimise visit frequency.
- Monitored clinical trials and competitor guidelines affecting product indications.
- Presented trial statistics clearly, highlighting product efficacy and differentiators.
- Attended key-opinion conferences and reviewed relevant publications consistently.
- Built and maintained positive working relationships with medical staff and colleagues.
- Managed budgets for catering, speakers, hospitality, and CPD meeting activities.
- Implemented regional product campaigns to increase awareness of new releases.
Education
National Diploma in Marketing Management - Marketing
Cape Peninsula University of Technology
Cape Town, South Africa2003
Senior Certificate -
The Settlers High School
Cape Town, South Africa, South Africa Jan 1993 - Dec 1995
Skills
- Administrative coordination
- Client Support
- Customer Experience
- Relationship Management
- Administrative Support
- Record Keeping
- Managing Complex Enquiries
- Stakeholder Engagement
- Problem Solving
- Microsoft Office
- Team Collaboration
- Confidential Information Handling
- Responsive client support
Languages
English
Fluent
Afrikaans
Fluent
Personal Information
Client Support
Timeline
UK Fundraiser - Part Time
Thembalitsha UK
2023.09 - Current
Booking Office Clerk - Part Time
Avanti West Coast
2019.12 - Current
Booking Office Clerk
Virgin West Coast Trains
2006.06 - 2019.12
Pharmaceutical Sales Representative
Innovex
2004.01 - 2006.04
Senior Certificate -
The Settlers High School
Jan 1993 - Dec 1995
National Diploma in Marketing Management - Marketing
Cape Peninsula University of Technology