KIM CHEALIN
New Malden,London
Summary
Dedicated professional with expertise in customer service and experience, store operations, visual merchandising, inventory control, and staff support and training. Demonstrates a strong ability to enhance store performance through effective inventory management and strategic visual merchandising. Committed to fostering a positive team environment and delivering exceptional customer experiences. Aims to leverage skills in a dynamic retail setting to drive operational excellence and customer satisfaction.
Overview
7
7
years of professional experience
Work history
Sales & Store Operations Manager
HANAHZO
Seoul
2021.01 - 2025.01
- Managed both online and offline store operations for a handmade skincare and lifestyle brand
- Handled customer service, CRM, order management and customer enquiries
- Coordinated inventory control, stock management and logistics operations
- Supported marketing campaigns and customer engagement activities
- Maintained high standards of customer experience and store presentation
- Assisted with staff coordination and daily operational planning
Section Leader
MUJI Korea
Seoul
2018.01 - 2021.01
- Led daily operations for Apparel and Household Goods departments
- Delivered excellent customer service and product guidance
- Supported inventory control and stock replenishment
- Maintained visual merchandising and store standards
- Supported staff training and team coordination
Education
Master's Degree - Interaction Design (UI/UX)
Bachelor's Degree - Philosophy
Film & Visual Storytelling
Korea Animation High School
Skills
- Customer Service & Experience
- Store Operations
- Visual Merchandising
- Inventory Control
- Staff Support & Training
LANGUAGES
Korean — Native
English — Conversational
Japanese — Conversational
Timeline
Sales & Store Operations Manager
HANAHZO
2021.01 - 2025.01
Section Leader
MUJI Korea
2018.01 - 2021.01
Bachelor's Degree - Philosophy
Film & Visual Storytelling
Korea Animation High School