Kim Aira Delos Santos
Colliers Wood
Summary
Experienced and detail-oriented Valuer with 4 years of experience in property valuation, market analysis, and client advisory services. Proficient in conducting accurate valuation, ensuring compliance with industry standards and regulations. Adept at providing tailored recommendations to clients to optimize property value and achieve favourable outcomes.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Associate Valuer
Chestertons
03.2024 - 01.2025
- Cold calling 30-40 landlords per day
- Persuading landlords to switch/work alongside competing agents by selling our services
- Surpassed target of £250,000 (304,887) whilst dealing with a merger (Featherstone Leigh merged with Chestertons)
- Successfully maintained performance and client relationships amidst the challenges of integrating teams, processes, and systems, demonstrating adaptability and resilience
- Balanced the responsibilities of maintaining smooth service for existing clients while providing accurate and competitive valuations for new properties, demonstrating strong organization and multitasking abilities
- Successfully increased letting fees with existing landlords at Featherstone Leigh, demonstrating strong negotiation skills and the ability to build trust and maintain positive relationships
Interim Lettings Manager
Featherstone Leigh
10.2023 - 03.2024
- Market appraisals and property valuations
- Fee negotiation and rental pricing strategies
- Knowledge of property legislation and compliance
- Marketing and property promotion
- Conflict resolution and problem-solving
- Presenting offers to landlords and discussing the best outcome (e.g tenancy length, price, etc)
- Client relationship management
- Team leadership and staff training
- Dealing with Renewals
- CRM software proficiency (Reapit)
Senior Lettings Negotiator
Featherstone Leigh
06.2022 - 10.2023
- Dealing with a large volume of enquiries
- Responding to tenant enquiries promptly
- Negotiating numerous offers above the asking price
- Highest number of move-ins in September 22 (10 move-ins)
- Resulting in £20,000 for the company
- Dealing with customers from different cultures has enabled me to converse with people from different types of backgrounds
- Working under pressure, to ensure a deal is agreed
- Ensuring legal documents are in date and satisfactory (Gas Safety Certificate, Electrical Installation Condition Report & Energy Performance Certificate)
- Conducting valuations in absence of manager
Lettings Negotiator
Featherstone Leigh
06.2021 - 06.2022
Education
A Levels - English Literature, English Language, Art
Central Sussex College
06.2012 - 06.2015
GCSEs - undefined
St Paul's Catholic College
Skills
- Microsoft package
- Time management
- Driving License
- Decision making
- Adaptability
- Estimation skills
Languages
English
Native
Tagalog
Advanced
Interests
- Makeup — I had an article in Vogue as a makeup artist for one of the models
- Cooking
- Travelling
- Nature Walks
References
References available upon request.
Timeline
Associate Valuer
Chestertons
03.2024 - 01.2025
Interim Lettings Manager
Featherstone Leigh
10.2023 - 03.2024
Senior Lettings Negotiator
Featherstone Leigh
06.2022 - 10.2023
Lettings Negotiator
Featherstone Leigh
06.2021 - 06.2022
A Levels - English Literature, English Language, Art
Central Sussex College
06.2012 - 06.2015
GCSEs - undefined
St Paul's Catholic College
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