

Experienced Security Officer with a strong background in retail and hotel security environments. Skilled in CCTV monitoring, access control, mobile patrols, incident response, and loss prevention. Proven ability to maintain safe and secure environments for staff, customers, and visitors while working effectively under pressure. Confident in handling emergencies, preventing theft, and managing security incidents professionally in line with SIA standards. Strong communication, observation, and conflict management skills with a consistently vigilant and responsible approach to all security duties
•Maintained a safe and secure environment for guests, staff, contractors, and visitors through regular security patrols.
•Monitored CCTV systems, fire alarm panels, and access control systems, responding promptly to security and safety incidents.
•Controlled access to the premises by verifying identification, managing visitor entry, and ensuring compliance with site security procedures.
•Responded professionally to emergencies, including fire alarms, medical incidents, and suspicious activity, following company policies and emergency procedures.
•Prepared accurate incident reports, accident reports, and daily occurrence logs while maintaining confidentiality and attention to detail.
•Delivered excellent customer service by assisting guests, resolving enquiries professionally, and maintaining a visible, approachable security presence.
•Worked closely with hotel management, colleagues, and emergency services to maintain a safe, secure, and welcoming environment.
•Maintained a strong visible security presence across the retail store to deter theft, reduce shrinkage, and ensure a safe shopping environment.
•Monitored CCTV systems and carried out continuous surveillance to identify suspicious behaviour and prevent stock loss.
•Responded swiftly to shoplifting incidents, disturbances, and emergencies, following company procedures and SIA regulations.
•Conducted regular patrols of sales floors, stockrooms, and entry/exit points to ensure full site security and compliance.
•Produced accurate incident reports, statements, and daily logs, ensuring all security events were properly documented.
•Worked closely with store management and colleagues to support loss prevention, investigations, and maintain operational safety.
CCTV Monitoring & Surveillance Operations
Access Control & Visitor Management
Incident Response & Emergency Procedures
Conflict Management & De-escalation
Theft Prevention & Loss Prevention
High-Visibility Frontline Security Presence
Patrol Operations (Internal & External)
Risk Assessment & Hazard Identification
Accurate Incident & Daily Report Writing
Health & Safety Compliance (SIA Standards)
Fire Safety Awareness & Evacuation Procedures
Communication with Police & Emergency Services
Customer Service in Security Environments
Professional Conduct Under Pressure
Safeguarding Staff, Customers & Property
SIA Security Licence
Level 3 First Aid Certificate
ACT Awarense
Enhanced DBS Certificates Valid