Worked within a nationally significant heritage attraction during major events.
Coordinated staff and volunteers to ensure smooth operational flow during peak visitor periods (1,000+ visitors).
Maintained operational standards while supporting public engagement with historic interpretation.
Managed queue flow, visitor scheduling, and customer service delivery during large-scale historically themed events.
Maintained operational accountability as keyholder including access control, security procedures, and end-of-day reconciliations.
Operations & Customer Support Assistant
Ollie's Bikes
Nantwich
2021.08 - 2022.08
Maintained accurate records of inventory, equipment and distribution, ensuring accountability and attention to detail.
Supported business operations through administrative tasks, workflow planning and stock management.
Identified operational inefficiencies and recommended process improvements to enhance day-to-day efficiency.
Communicated with customers to resolve enquiries and provide tailored solutions.
Assisted with scheduling, organisation and prioritisation within a fast-paced small business environment.
Education
Lancaster University -
History BA (Hons)
Lancaster
2022.09 - 2025.07
Brine Lease Sixth Form - History (B), Politics (B), Business (B), Extended Project Qualification (A), 09/2019 - 06/2021
A-Levels
Skills
Archival research
Attention to detail
Stakeholder engagement
Ethical awareness
Evidence-based report writing
Critical source analysis
Project leadership
Risk assessment
Process improvement
Microsoft Office
Project Experience
Project London to Istanbul, Cycle Expedition: 08/2025 - 11/2025:
Planned and executed a 27-day international logistics project across multiple countries.
Managed route planning, budgeting, risk assessment, and contingency planning. Coordinated communications and updates with stakeholders and sponsors.
Raised £5,000+ for charity, maintaining transparent financial records and progress reporting. Delivered live interviews including BBC Radio Stoke.
Project Luxembourg Hike: 06/2023 - 07/2023:
Founded and managed an international fundraising project, raising £4,000+ through structured planning and stakeholder engagement.
Managed logistics and continuity planning despite unforeseen operational challenges.
Movember Charity Hike, Lancaster to Manchester: 11/2024:
Executed a time-critical endurance project under severe weather constraints, continuously reassessing risk and adjusting execution plans.
Coordinated team members and resources to ensure safe completion within strict and dangerous parameters.
Maintained tracking of fundraising and stakeholder engagement.
Hobbies & Interests
Currently being taught Chinese (Mandarin) by a qualified tutor.
Travelling (just got back from solo travels)
Endurance sports, including road cycling and hiking.
Football - Captained Nantwich Pumas F.C. for seven years. Travelling.
Geopolitics and current events.
Charity fundraising.
Certificates
NCFE Level 2 Certificate in Understanding Coding, 10/2025 - 02/2026
Additional Information
Full UK Driving License
Timeline
Museum Assistant & Keyholder
Hack Green Secret Nuclear Bunker Museum
2023.08 - 2025.09
Lancaster University -
History BA (Hons)
2022.09 - 2025.07
Operations & Customer Support Assistant
Ollie's Bikes
2021.08 - 2022.08
Brine Lease Sixth Form - History (B), Politics (B), Business (B), Extended Project Qualification (A), 09/2019 - 06/2021