Kieron Head
Swindon,Wiltshire
Summary
Dynamic and analytical professional with a strong foundation in Microsoft packages and data entry. Demonstrates exceptional training and development skills, coupled with a proven ability to work both independently and collaboratively in busy environments. Known for a great customer service attitude, adept at relationship management, and skilled in decision-making. A versatile multitasker who thrives on meeting new people and adapting to different situations. Committed to leveraging these skills towards fostering positive team dynamics and achieving organisational goals.
Overview
8
8
years of professional experience
Work history
Travel Coordinator
Serco
05.2024 - 11.2025
- Coordinated travel bookings for military personnel, including flights, hotels, and transport.
Managed supplier relationships through effective communication via phone and email.
Processed payment transactions for travel arrangements efficiently. - Effectively juggled multiple tasks simultaneously under high-pressure situations ensuring timely completion of all assignments.
POA/Member Service and Specialist Support
Nationwide Building Society
10.2021 - 05.2024
- Completing forms and sending them off to the relevant teams
- Answering any queries e.g sending out statements or tax certificates
- Linking IB for customers as well as using our systems to double check all the documents received and registering the actual POA
- Training new starters on processes
- Answering questions that come directly from the helpdesk
Bereavement Customer Service
Nationwide Building Society
09.2020 - 06.2021
- Registering the death of members that held accounts with Nationwide
- Following up on deaths which had already been registered with Nationwide
- Resolving any issues the member had with the Nationwide bereavement process.
Customer Administrator
Imagine Cruising
01.2020 - 09.2020
- Dealing with booking forms and checking the layout for customer’s holiday
- Booking cruises and dealing with any emails
- Sending out tickets to the customer.
Call Centre Operator
Woven
03.2020 - 04.2020
- Taking calls for the business which involved taking messages from the customer and passing them on to the relevant people
- Managing all different types of situations as it involved calls going through to multiple businesses
- Gave me more confidence in the way I approach customers and adapt to situations.
Business Administrator/ PAT Tester
Southwest PAT Test LTD
09.2017 - 01.2020
- Sorting files out and entering crucial information into a computer
- Answering the telephone and taking messages
- Creating and sending invoices out for customers
- Creating reports and certificates and sending them out to relevant customers
- Going out from time to time and PAT Test places
- Dealing with the fleet cars from booking in services to changing tyres
- Speaking to customers on the phone and dealing with any problems
- Sending out quotes and re quotes to customers
- Taking payments over the phone using Merchant Management
Education
GCSES -
Highworth Warneford School
SwindonSkills
- Knowledge of all Microsoft packages
- Training and Development
- Analytical person
- Ability to work in a team
- Ability to work independently
- Love meeting new people
- Great customer attitude
- Ability to work in a busy environment
- Great customer service attitude
- Can adapt to different situations
- Skilled Multitasker
- Data Entry
- Decision-Making expertise
- Relationship Management
PERSONAL INFORMATION
Hobbies: Cycling, Meeting new people, Gaming, Please contact for interview availability
Timeline
Travel Coordinator
Serco
05.2024 - 11.2025
POA/Member Service and Specialist Support
Nationwide Building Society
10.2021 - 05.2024
Bereavement Customer Service
Nationwide Building Society
09.2020 - 06.2021
Call Centre Operator
Woven
03.2020 - 04.2020
Customer Administrator
Imagine Cruising
01.2020 - 09.2020
Business Administrator/ PAT Tester
Southwest PAT Test LTD
09.2017 - 01.2020
GCSES -
Highworth Warneford School