Kieran Whiffin
Aberdeen
Summary
Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Resourceful leader remaining calm under pressure and promoting superior time management and conflict resolution skills.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Flagship Store Manager
Chisholm Hunter
Aberdeen
10.2022 - Current
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Completed opening and closing procedures each day.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Main duties include face-to-face service to customers, Running both Chisholm hunter Multi brand and omega showroom.
- Taking over daily manger tasks including 1-2-1s weekly and monthly.
- Daily run of store including all KPI’s and targets, key holder, fully opening and closing the store daily, security checking and safe counting.
- Dealing with multiple brands on a daily basis including phone and email to set up visits and events.
Assistant Manager
Chisholm Hunter
Aberdeen
06.2021 - 10.2022
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Built customer relationships with consultative sales approach.
- Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
- Running set days when the manager was on day off or holiday.
- Attending sales meetings, closing of sales.
- Taking on board and running my own department in the store and coaching some staff members.
- I was also given the opportunity to travel and manage Dundee and Inverness stores when managers are on annual leave. Conducting 121s to some members of staff.
Trainee Manager
Chisholm Hunter
Aberdeen
09.2020 - 06.2021
- Liaised with managers, supervisors and other senior staff, communicating clearly and concisely.
- Learned about conflict resolution and shadowed management completing disciplinary hearings.
- Aligned team management strategy and tactics with wider organisational vision to maximise impacts of company activities.
- Increased knowledge of company policies, protocols and processes proactively.
- Monitored and evaluated performance, actioning insights to drive KPIs, regulatory compliance and service quality.
Supervisor
T.M.Lewin
Aberdeen
09.2019 - 06.2020
- Guided and coached staff to achieve individual growth and sales production targets.
- Offered instruction, coaching and motivation for enhanced team morale.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Managed staff rotas, planning workloads effectively and strategically.
Education
Higher National Diploma - Fitness Health And Exercise
North East Scotland College
Aberdeen 08.2016 - 06.2019
Skills
- Loss prevention
- Recruiting and interviewing
- Just In Time stock control
- Flexible schedule
- Customer service
- Retail sales
- Employee training
- Merchandise planning
- Commission sales
- Store management
Languages
English
Native
Timeline
Flagship Store Manager
Chisholm Hunter
10.2022 - Current
Assistant Manager
Chisholm Hunter
06.2021 - 10.2022
Trainee Manager
Chisholm Hunter
09.2020 - 06.2021
Supervisor
T.M.Lewin
09.2019 - 06.2020
Higher National Diploma - Fitness Health And Exercise
North East Scotland College
08.2016 - 06.2019
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