Summary
Overview
Work History
Education
Skills
Timeline
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Kieran Upson

Sheringham,Norfolk

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities.

Overview

7
7
years of professional experience
1
1
year of post-secondary education

Work History

ICT/Admin apprenticeship

Real Time Reception
Cromer, Norfolk
09.2017 - 03.2019
  • Participated in training and seminars to enhance skills and promote growth.
  • Adapted to new situations and learned new skills quickly.
  • Worked productively with team members to achieve common goals.
  • Showed initiative and willingness to take on new challenges.
  • Managed time effectively to meet deadlines.
  • Provided ICT support to customers/our team when required
  • Identified and resolved issues using critical thinking and problem-solving skills.
  • Answered phone calls and emails for management team during busy periods.
  • Maintained orderly files with updated, easily accessible information for staff.
  • Used strong work ethic to meet stringent deadlines.

Maintenance team member

Hilltop Activity Centre
Sheringham, Norfolk
08.2019 - 04.2020
  • Used welding abilities to fabricate, assemble and repair metal parts.
  • Conducted periodic machinery checks and advised owners or users about maintenance and repair expectations.
  • Tested recently repaired equipment and machinery to verify repair quality.
  • General upkeep of the grounds
  • Ensured fire safety equipment was functional/operational
  • Construction work ensuring buildings were upto regulations
  • Routine patrols around the facility to ensure safety of visitors and workers.
  • Lock repairs
  • Basic plumbing experience and repairs


Shift Manager

Mcdonalds
Cromer, Norfolk
10.2020 - 08.2021
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Supervised activities of workers and enforced safety regulations.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.
  • Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
  • Improved workplace safety to reduce accidents and near-misses.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Oversaw [Type] assembly work, directing activities from initial set up to final product packaging.
  • Ensured standards were kept to a high level pushing individuals to raise their own standards.
  • Trained in handling cash & depositing (using safe & couriers)
  • First aid trained

Sainsburys Colleague/Associate

Sainsburys
Sheringham, Norfolk
08.2021 - Current
  • Maintained positive and professional demeanor under pressure, handling difficult situations with composure and tact.
  • Completed assigned tasks quickly and accurately, using strong time management and task prioritisation.
  • Identified and resolved potential problems to guarantee smooth and efficient workflow.
  • Showed initiative and a willingness to take on new challenges, consistently seeking opportunities to learn and grow.
  • Stepped up when required taking on extra shifts to provide support when business required it.
  • Resolved conflicts and defused stressful situations with emotional intelligence.
  • Opened up the store & closed when needed ensuring that business operated smoothly.

Education

NVQ Level 2 - Mechanical studies

Sheringham High School
Sheringham
09.2016 - 06.2017

NVQ Level 3 - Pool Plant Operator

RLLS UK
Aylsham, Norfolk
02.2020 - 02.2020

Skills

Cash handling

  • Customer Service
  • Product knowledge
  • Equipment sterilisation
  • Data Entry
  • Schedule management
  • Oral communication
  • New staff training
  • After-sales support
  • Customer interaction
  • Client liaison
  • Product upselling
  • Stocking and replenishing
  • Teamwork and collaboration
  • Technologically savvy
  • Presentation skills
  • Filing experience
  • Time management
  • Delagation of tasks and overview of tasks
  • Disciplinary experience
  • Leading large teams under high pressure


Timeline

Sainsburys Colleague/Associate

Sainsburys
08.2021 - Current

Shift Manager

Mcdonalds
10.2020 - 08.2021

NVQ Level 3 - Pool Plant Operator

RLLS UK
02.2020 - 02.2020

Maintenance team member

Hilltop Activity Centre
08.2019 - 04.2020

ICT/Admin apprenticeship

Real Time Reception
09.2017 - 03.2019

NVQ Level 2 - Mechanical studies

Sheringham High School
09.2016 - 06.2017

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Kieran Upson