Kieran Terry
Yeovil
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Customer Service Advisor
Screwfix
Yeovil, Somerset
2021.11 - Current
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and service benefits.
- Offered prompt solutions to maintain customer satisfaction.
- I contributed to the sales of the business by helping promote new products to the customers.
- I advised and supported customers by using multiple online systems and a developed understanding of the company's products.
- Coached and trained team members to increase productivity and growth.
Retail Assistant
The Range
Yeovil, Somerset
2021.01 - 2021.11
- I accumulated sales by not only engaging in generic conversations with customers but making sure that stock was replenished.
- Answered customer queries, operated tills, and aided customers with helpful information regarding The Range's products and services.
- Ensured that the store was aesthetically pleasing and offered products to customers at the time of transactions, driving sales in order to reach daily targets set by management.
- Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
Education
GCSEs -
Westfield Academy
Yeovil 2015.09 - 2020.04
Level 3 Business Extended Diploma -
Yeovil College
Yeovil 2020.09 - 2022.06
Skills
- Dispute resolution
- Customer retention
- Customer experience
- Data confidentiality
- Writing skills
- Training and mentoring
- Issue escalation
- Professional telephone demeanour
Timeline
Customer Service Advisor
Screwfix
2021.11 - Current
Retail Assistant
The Range
2021.01 - 2021.11
Level 3 Business Extended Diploma -
Yeovil College
2020.09 - 2022.06
GCSEs -
Westfield Academy
2015.09 - 2020.04