Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kieran Terry

Yeovil

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work History

Customer Service Advisor

Screwfix
Yeovil, Somerset
11.2021 - Current
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Offered detailed advice on product and service benefits.
  • Offered prompt solutions to maintain customer satisfaction.
  • I contributed to the sales of the business by helping promote new products to the customers.
  • I advised and supported customers by using multiple online systems and a developed understanding of the company's products.
  • Coached and trained team members to increase productivity and growth.

Retail Assistant

The Range
Yeovil, Somerset
01.2021 - 11.2021
  • I accumulated sales by not only engaging in generic conversations with customers but making sure that stock was replenished.
  • Answered customer queries, operated tills, and aided customers with helpful information regarding The Range's products and services.
  • Ensured that the store was aesthetically pleasing and offered products to customers at the time of transactions, driving sales in order to reach daily targets set by management.
  • Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.

Education

GCSEs -

Westfield Academy
Yeovil
09.2015 - 04.2020

Level 3 Business Extended Diploma -

Yeovil College
Yeovil
09.2020 - 06.2022

Skills

  • Dispute resolution
  • Customer retention
  • Customer experience
  • Data confidentiality
  • Writing skills
  • Training and mentoring
  • Issue escalation
  • Professional telephone demeanour

Timeline

Customer Service Advisor

Screwfix
11.2021 - Current

Retail Assistant

The Range
01.2021 - 11.2021

Level 3 Business Extended Diploma -

Yeovil College
09.2020 - 06.2022

GCSEs -

Westfield Academy
09.2015 - 04.2020

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Kieran Terry