KIERAN SPENCER
Manchester,United Kingdom
Summary
A highly motivated banking professional and Data Science postgraduate with a strong background in Business Banking and Product Enablement. Proven track record as a Subject Matter Expert (SME) in complex query resolution and driving the adoption of digital banking solutions. Adept at bridging the gap between technical data management and operational framework requirements. My ambition is to leverage technical acumen and analytical insights to drive operational excellence, risk mitigation, and strategic growth within the banking and finance sector. I am open to hybrid working and traveling for business requirements.
Overview
3
3
years of professional experience
Work history
Business Banking Client Executive
Barclays
Manchester
2023.04 - 2026.04
- Product Enablement: Progressed to lead outbound client engagement initiatives, proactively driving the adoption of digital banking and payment products to enhance client self-sufficiency.
- Technical SME Support: Serve as a Subject Matter Expert (SME) for complex transaction and complaint resolution, ensuring alignment with internal operational frameworks and FCA regulations.
- Operational Excellence: Recognized for maintaining high standards of data accuracy and operational compliance, contributing to significantly improved Net Promoter Scores (NPS).
- Collaboration: Act as a central point of contact for floor support, providing structured guidance to colleagues to streamline internal workflows
Education
PGCert - Computer Science and Data Science
Sunderland University
10 2022 - 06/2024
BSc (Hons) - Psychology
University of Sheffield
United Kingdom 9 2018 - 6 2022
A levels -
Ashton 6th Form College
Manchester 9 2016 - 6 2018
Skills
- Technical: Data Analytics, Machine Learning Foundations, Data Automation Technical Translation
- Operations: Transaction Lifecycle Management, Product Enablement, SME Consultancy
- Governance: Risk Mitigation, Regulatory Compliance, Complaint Resolution
- Soft Skills: Stakeholder Management, Strategic Problem-Solving, Digital Adoption
Timeline
Business Banking Client Executive
Barclays
2023.04 - 2026.04
PGCert - Computer Science and Data Science
Sunderland University
10 2022 - 06/2024
BSc (Hons) - Psychology
University of Sheffield
9 2018 - 6 2022
A levels -
Ashton 6th Form College
9 2016 - 6 2018