Summary
Overview
Work history
Education
Skills
Additional Information
References
Timeline
Generic
LINZI SMILLIE

LINZI SMILLIE

Stoneyburn,West Lothian

Summary

Energetic Sales/customer service Associate with a solid understanding of the Fashion, technical, and Pharmaceutical industries. Excellent customer service, communication and listening skills with a good understanding of the standards that have to be met. Very approachable, tenacious and always set out to go that extra mile with service. Skilled Social Media Assistant specialising in all service support areas. Expert in delivering fresh, compelling content, customer resolutions in a timed environment. Working accurately and efficiently to maintain optimum brand standards on all previous job roles. A valuable member who enjoys being part of a successful and productive team.

Overview

17
17
years of professional experience

Work history

Sales assistant/ Fitting Room consultant

NEW LOOK
Livingston
02.2009 - 09.2013
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Completed all cleaning, stocking and organising tasks in assigned sales area.

Sales Assistant

OFFICE SHOES
Buchanan Street
10.2013 - 07.2015
  • Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided service with a smile, offering courteous, helpful advice to best-meet customer needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.

Sales Associate

MICHAEL KORS
Glasgow
08.2015 - 08.2017
  • Engaged with customers in a sincere and friendly manner.
  • Greeted customers in a timely fashion getting to know them while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Built relationships and confident conversations with customers to increase likelihood of repeat business and turning them into a loyal client within the brand, keeping in touch after the sale.
  • Contributed to team/store success by exceeding individual sales goals each week/month.
  • Having a strong Clientele profile book, building authentic long-term relationships, from welcoming to after-sales assistance.

Customer Service Advisor

SKY Service
Livingston, United Kingdom
09.2017 - 09.2021
  • Built relationships with customers to increase likelihood of repeat business.
  • Broadband service technical advisor
  • Complete all relevant troubleshooting steps to resolve the customers issues
  • Making sure the customer journey and experience is to a high standard
  • Take the customer from a bad experience to a good experience on our messaging/social media platform
  • Using bespoke software and systems to process customer enquiries
  • Complaints handling
  • Managing performance in line with current business KPI’s
  • Hitting my own personal goals within my department
  • Seeking development opportunities
  • Have expanded my knowledge in Sky by moving departments.
  • Working in the Social media/marketing department, using bespoke platforms designed for Sky. Maintaining brand standards our Facebook and Twitter platforms to ensure the best service is given
  • Engaging with operations managers, head of departments and Stakeholders on a daily
  • Coached and trained team members to increase productivity and growth.

Snr Clinical Trials Material Technician

IQVIA
Livingston, WLN
10.2021 - Current
  • Project Manager assistance within a Pharmaceutical environment, communicating daily with project managers within the UK and the US.
  • Preparing and delegating the required work load for clinical trials to be sent to the pre kitting floor.
  • Ensuring shipment dates are not missed to the investigator site for patient testing.
  • Dealing with queries from multiple channels, investigating any complaints made by worldwide clinical trial sites.
  • Manual handling trainer within IQVIA and First Aid responder.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Developed appropriate resources to meet needs of diverse audiences.
  • Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
  • Improved efficiency and productivity by acquiring new skills.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Education

First Aid in The Work Place - First Aid

Alba Care
Bathgate
03.2023

Certificate of Higher Education - Phlebotomy - Medical

Phlebotomy training services ltd
Livingston South, West Lothian
02.2023

Bachelor of Arts - PERFORMING ARTS

Telford College
Edinburgh
09.2015

HNC/D - PERFORMING ARTS

Telford College
Edinburgh, United Kingdom
09.2012

BTEC - PERFORMING ARTS

Telford College
Edinburgh, Untied Kingdom
08.2011

Skills

  • Detail-orientated
  • Sales experience
  • Excellent communication skills
  • Presentable
  • Knowledge of KPI's to evaluate success of reaching weekly/monthly targets
  • Punctual and Flexible
  • Ability to adapt to new opportunities
  • Able to work individually or with another member of staff
  • Office 365 usage
  • Customer care
  • Training programmes

Additional Information

As I have Graduated in the Performing Arts industry, Dance has always been a big part of my life and a passion of mine since a very young age. I would say I am an outgoing person who loves to help others and interact with people. Along with dancing, I have always had a very strong eye for Fashion and creating outfits/costumes for previous dance shows or performances that have taken place in the royal theatres. While working within a Social Media/marketing department I used bespoke software created for this only this company, I am very technology savvy and not intimidated by new challenges, roles and obstacles that I would be met with.


I am also a fully trained and accredited Phlebotomist with a level 3 certification. This training was provided through IQVIA to allow donor samples to be tested within the business for Clinical trials. Trained I. First aider and manual handling trainer within the work place also provided via IQVIA

References

  • Available upon request. 

Timeline

Snr Clinical Trials Material Technician

IQVIA
10.2021 - Current

Customer Service Advisor

SKY Service
09.2017 - 09.2021

Sales Associate

MICHAEL KORS
08.2015 - 08.2017

Sales Assistant

OFFICE SHOES
10.2013 - 07.2015

Sales assistant/ Fitting Room consultant

NEW LOOK
02.2009 - 09.2013

First Aid in The Work Place - First Aid

Alba Care

Certificate of Higher Education - Phlebotomy - Medical

Phlebotomy training services ltd

Bachelor of Arts - PERFORMING ARTS

Telford College

HNC/D - PERFORMING ARTS

Telford College

BTEC - PERFORMING ARTS

Telford College
LINZI SMILLIE