Kieran Rowley
Leicester
Summary
Experienced professional with a background of overseeing complex projects and ensuring compliance
Extensive knowledge of Bellrock Systems and a proven track record in managing large maintenance budgets.
Strong client relationships and an adept understanding of planned maintenance processes and schedules. Known for improving contractor performance and creating cost savings, while maintaining robust contractor and supply chain relationships. Self-motivated, proactive, and adaptable, with strong problem-solving aptitude and interpersonal skills. Committed to leveraging expertise to drive operational excellence and efficiency in future roles.
Overview
21
21
years of professional experience
Work history
Account Contract Manager
Bellrock
Leicester
2022.03 - Current
- Led team of 7 Site Managers across 6 sites to ensure effective site operations
- Achieved £321,000 of Supplier savings based on procurement of quoted projects
- Leading Site Team to achieve average Statutory compliance of 98% across duration of contract
- Developed strong working relationships with Supply Chain through regular performance reviews, enhancing collaboration
- Oversaw daily operations and managed contracts for site teams, ensuring compliance and performance standards.
Technical Auditor - Star Pubs & Bars South Region
Bellrock Facilities Management (Formerly SGP Property Services)
2018.04 - 2022.03
- Audited repairs and quoted works for quality and value for money, ensuring compliance with standards
- Provided feedback in monthly contractor performance review meetings, enhancing contractor accountability
- Scoped works to be quoted through on-site meetings with contractors and lessees on behalf of Regional Maintenance Surveyor
- Attending meetings with Lessees and BDMs to collate feedback on repairs and Contractor performance
- Attending pre-start meetings for major quoted works on site
- Developed strong working relationships with Southern Regional Maintenance Surveyors through regular communication and collaboration. with Southern Regional Maintenance Surveyors
Technical Co- Ordinator/QS - Star Pubs & Bars
Bellrock Facilities Management (Formerly SGP Property Services)
Leicester
2015.06 - 2018.04
- Managed contractor performance across supply chain, improving contracted KPI scores through collaboration with key contacts.
- Reduced spend on quoted repairs by 57% for 2015 and 62% for 2016 through careful management of Supply Chain
- Created savings of £725,000 for 2016 and £610,000 for 2017
- Developing robust systems and processes to minimise maintenance spend on quoted works
- Managing building works to deadline to allow for smooth installation of Smart Dispense system including meeting on site with Installation Managers and Contractors prior and post install
- Working closely with Maintenance Surveyors to provide great customer service during repairs process to all Lessees. Weekly conference calls to establish feedback on Contractor performance and provide assistance on scheduling of approved quoted works
- Attended sites on behalf of maintenance surveyors to liaise with lessees and contractors, effectively resolving problem jobs.
- Managing the Lessees Insurance Process by handholding required repair jobs to completion, collating final invoices and details of the incident including Police reports. Providing this information to Real Estate Support with regular conference calls.
- Chaired and participated in weekly and monthly performance review meetings, driving accountability and performance improvement within and outside the business.
- Strong working relationship across all Star Pubs & Bars Supply Chain
- Communicated results to upper management through written reports and oral presentations.
Business Analyst
Bellrock Facilities Management (Formerly SGP Property Services)
Leicester
2014.06 - 2015.06
- Working on large Facilities Maintenance Contracts for Costa Coffee and AS Watson.
- Creating saving of £163K per month, through recommended improvements of efficiencies
- Creating saving of £163K per month, through recommended improvements of efficiencies
- Conducted gap analysis to identify process inefficiencies.
- Conducted competitor benchmarking analysis to identify potential savings opportunities.
- Documented business processes and analysed procedures to meet changing business needs
- Documented business processes and analysed procedures to see that they would meet changing business needs
Maintenance Manager - AS Watson
Bellrock Facilities Management (Formerly SGP Property Services)
Leicester
2010.05 - 2014.06
- Managing repairs process and statutory compliance across managed estate of 322 Retail sites as well as providing support and guidance to stores and management.
- Approved red asset jobs and quoted repairs within £10,000 monthly budget for Superdrug, Savers 3UK Retail Ltd and The Perfume Shop, ensuring timely and cost-effective solutions.
- Served as 1st level escalation for client, maintaining daily communication with Area Managers and Store Managers to ensure prompt issue resolution.
- Delivered regular feedback to Store Managers throughout repairs process to enhance customer experience and satisfaction.
- Liaised with Bellrock Helpdesk and used key contacts through Supply Chain to achieve completion within SLA.
- Ensuring each store is personally visited twice a year across a large region covering the East of England from Middlesbrough to Dover
- Monitored property conditions to ensure operational requirements were met.
- Assess quality of works carried out at the store and the required associated paperwork and provide feedback to the Contractor
Helpdesk Supervisor
SGP Property Services
Leicester
2007.03 - 2010.05
Client Lead - Boots
SGP Property Services
Leicester
2006.05 - 2007.03
Property Helpdesk Operator
SGP Property Services
Leicester
2005.05 - 2006.05
Education
GCSE - GCSE English Science Double Award Mathematics Business Studies Media Studies
Guthlaxton College
WigstonSecondary Education Exam -
Guthlaxton College
Wigston, LeicsterSkills
- Maintenance budget management
- Planned maintenance expertise
- Contractor performance management
- Cost savings achievement
- Bellrock Systems expertise
- Client relationships
- Contractor relationships
- Adaptable
- Self-motivated & proactive
- Strong problem solving aptitude
- Strong interpersonal skills
References
James Eckett 07961 042044 Account Director Dulux
Lea Jones 07795 952463 Regional Facilities Manager PFI
Timeline
Account Contract Manager
Bellrock
2022.03 - Current
Technical Auditor - Star Pubs & Bars South Region
Bellrock Facilities Management (Formerly SGP Property Services)
2018.04 - 2022.03
Technical Co- Ordinator/QS - Star Pubs & Bars
Bellrock Facilities Management (Formerly SGP Property Services)
2015.06 - 2018.04
Business Analyst
Bellrock Facilities Management (Formerly SGP Property Services)
2014.06 - 2015.06
Maintenance Manager - AS Watson
Bellrock Facilities Management (Formerly SGP Property Services)
2010.05 - 2014.06
Helpdesk Supervisor
SGP Property Services
2007.03 - 2010.05
Client Lead - Boots
SGP Property Services
2006.05 - 2007.03
Property Helpdesk Operator
SGP Property Services
2005.05 - 2006.05
Secondary Education Exam -
Guthlaxton College
GCSE - GCSE English Science Double Award Mathematics Business Studies Media Studies
Guthlaxton College