Kieran Reed Gowing
Tetbury,Gloucestershire
Summary
Employed for the past 2 years in an independent, artisanal coffee house, with ongoing training in customer service, food hygiene, and complaint handling. Proficient in technical equipment usage, beverage serving, back of house and payment processing, ensuring seamless dining experiences. Skills in multitasking, customer service, and maintaining workplace cleanliness while adhering to kitchen standards. Demonstrates a professional demeanour and constant vigilance in all tasks, including table setting, food plating assistance, and pot washing. Committed to upholding high standards of service and operational excellence within the working environment.
Enthusiastic worker able to deliver outstanding customer service, engaging guests with warmth, professionalism, and has the ability to handle and persevere in high-pressure environments, consistently receiving positive feedback and fostering repeat business. Ready to use and develop problem-solving, multi-tasking, and customer service skills.
A friendly and approachable team player with strong communication, time management and a willingness to learn new skills.
Overview
5
5
years of professional experience
16183
16183
years of post-secondary education
Work history
Current Employment
Henry’s Bakehouse
Minchinhampton, Gloucestershire
02.2024 - 01.2026
- Company Overview: Bakery and Coffee shop
- I’ve worked for Henry’s for nearly 2 years. I’ve worked as both a front-of-house staff and back-of-house staff.
- Followed established procedures for handling special cleaning solutions in order to protect self and others from harm.
- Assisted in stock rotation tasks; maintained accurate inventory count.
- Swept and mopped floors at end of shifts to ensure tidy workspaces the next day.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Ensured smooth running of the kitchen by efficiently managing waste disposal tasks.
- Removed rubbish, kept bin area clean and orderly.
- Operated and maintain dishwashing machinery to maintain cleanliness.
- Promptly addressed spills or broken glassware to prevent accidents in the workplace.
- Cleaned work surfaces and ensured hygiene standards were met.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Maintained high standards of customer service during peak times.
Steward / Front of House
The Stroud Subscription Rooms
Stroud, Gloucestershire
11.2022 - 01.2023
- Company Overview: Performance and music gig venue.
- Greeting customers and visitors with friendliness and helpful demeanour, learning valuable customer service skills, whilst maintaining a calm demeanour under pressure.
- Verified tickets.
- Guiding people to various areas within, The café, amenities, bar and safety fire exits, and showing patrons to their seats within the auditorium. Serving customers courteously
- Helped during two successful pantos and helped support cast members. Supporting other staff members during concerts and shows.
- Observed punctuality diligently, contributing positively to the team's efficiency. Collaborating with team members for efficient workflow during peak hours.
- Adhered to health and safety regulations to maintain a safe working environment.
- Addressed customer complaints promptly, fostering improved customer relationships.
Shop Assistant
Caddy's Sweet Shop
05.2021 - 03.2022
- Company Overview: Shop and cafe which sells confectionary, some hot food and drinks
- Served 30-40 customers daily, restocked shelves, used tills and helped bag up cash
- Shop and cafe which sells confectionary, some hot food and drinks
- Promoted sales and special promotions to increase store revenue.
- Restocked products on the shop front.
- Took and counted delivery of stock
- Conducted price checks at the request of customers for clear communication on cost.
- Built rapport with frequent shoppers to foster a loyal customer base.
- Handled queries regarding products, providing detailed information as necessary.
- Assisted in inventory counts, maintaining accurate records.
- Helped to manage stock levels on the shop floor for continuous product availability.
- Collaborated effectively with team members during busy periods.
- Handled the cash register efficiently, ensuring accurate transactions.
- Completed restocking swiftly post-delivery arrival to ensure immediate product availability.
- Organised stock and checkout area proactively between serving customers to maintain an orderly shop floor.
- Coordinated closely with management on shop floor layouts and visual merchandising.
Education
Supported Internship - Functional Skills English, Functional Skills Maths
SGS Stroud College
Stroud, GloucestershireLevel 2 - English, Level 2 Maths Pass
Cirencester College
Cirencester, |Gloucestershire05.2022
Level 2 Technical Extended Certificate - Business Pass
Cirencester College
Cirencester, |Gloucestershire05.2022
Combined Science - Pass
Maidenhill School
Stonehouse, Gloucestershire07.2021
GCSE - Drama 4
Maidenhill School
Stonehouse, Gloucestershire06.2021
GCSE - History 2
Maidenhill School
Stonehouse, |Gloucestershire06.2021
GCSE - Maths 2
Maidenhill School
Stonehouse, Gloucestershire06.2021
GCSE - English 3
Maidenhill School
Stonehouse, Gloucestershire06.2021
Skills
- Cash handling
- Food hygiene expiry 2/2026
- Customer Service and Complaint handling
- Payment Processing
- Multitasking proficiency
- Familiar with kitchen standards
- Workplace cleanliness
- Pot-washing expertise and use of commercial dishwashers
Custom
I really like history especially 20th Century history and World War 2. I like playing card games and video games and watching horror, action and murder mystery films. I write stories and screenplays for fun. I also like to take my dogs out for walks to really slow down and reconnect with myself in the outdoors.
Affiliations
- I like writing fictional stories, I like reading, and i am currently learning german.
Accomplishments
I've had a piece of my writing published in the "Mission Contamination" competition in 2019
Languages
German
Beginner
Timeline
Current Employment
Henry’s Bakehouse
02.2024 - 01.2026
Steward / Front of House
The Stroud Subscription Rooms
11.2022 - 01.2023
Shop Assistant
Caddy's Sweet Shop
05.2021 - 03.2022
Supported Internship - Functional Skills English, Functional Skills Maths
SGS Stroud College
Level 2 - English, Level 2 Maths Pass
Cirencester College
Level 2 Technical Extended Certificate - Business Pass
Cirencester College
Combined Science - Pass
Maidenhill School
GCSE - Drama 4
Maidenhill School
GCSE - History 2
Maidenhill School
GCSE - Maths 2
Maidenhill School
GCSE - English 3
Maidenhill School