Summary
Overview
Work history
Education
Skills
Custom
Timeline
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Kieran Reardon

Broughshane, Ballymena,Ballymena

Summary

Dynamic professional with a strong foundation in leadership and management skills, adept at fostering customer relationships and driving team success in diverse environments. Demonstrates exceptional interpersonal and communication abilities, both verbal and non-verbal, alongside advanced computer skills. Committed to continuous learning and problem-solving, with a focus on leveraging transferable skills to achieve organisational goals.

Overview

12
12
years of professional experience

Work history

Barista

Flax's
Broughshane, Mid and East Antrim
10.2024 - Current
  • Provided a welcoming atmosphere to customers, promoting return visits.
  • Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
  • Implemented hygiene standards throughout café premises for public health safety compliance.
  • Demonstrated proficiency in operating espresso machines with precision and care.
  • Managed high volume orders during peak hours maintaining quality of service.

Customer Services Advisor

The Housing Executive
Ballymena, County Antrim
11.2022 - 05.2024
  • Prepared detailed reports on customer service activities and outcomes for management review,
  • Led customer service training sessions for new staff, focusing on company policies, product knowledge, and communication skills,
  • Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions,
  • Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
  • Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.

Store Manager

Costa Coffee
Southampton , Hampshire
03.2013 - 08.2022
  • Collaborated with HR to recruit, interview, and hire new staff, ensuring a high level of team capability.
  • Nurtured driven and determined teams, building an environment of commercial achievement and success.
  • Effectively motivated and incentivised large teams to improve retention and reduce staff turnover.
  • Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
  • Monitored email inbox of Manager, flagging important messages and responding on behalf of them when required.
  • Handled complaints calmly and professionally, providing swift resolutions to maintain positive customer experiences.
  • Coached and mentored junior staff, improving team competencies and capabilities.

Administrator

Roadchef
Southampton , Hampshire
02.2013 - 03.2015
  • Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
  • Liaised directly with customers to meet needs and maintain satisfaction.
  • Set up new files and assigned tracking numbers.
  • Completed daily billing, collections and reporting duties.
  • Implemented a new electronic filing system, significantly improving document retrieval times and office organisation.
  • Organised and archived company documents, both physical and digital, ensuring confidentiality and data protection compliance.

Education

NVQ Level 3 - Performing Arts

Southampton city college

Military Preparation College:

GCSEs -

Woodlands Community College
Southampton, STH

Skills

  • Interpersonal skills
  • Leadership
  • Verbal/Non-verbal communication
  • Computer skills
  • Management skills
  • Problem-solving
  • Transferable skills
  • Faster Learning
  • Leadership in diverse environments
  • Customer relationship management

Custom

My Hobbies are spending time with family & friend's I also enjoy the outdoors taking the dog for long walks just enjoying the scenery, catching up with friend watching the football or just being sociable

Timeline

Barista

Flax's
10.2024 - Current

Customer Services Advisor

The Housing Executive
11.2022 - 05.2024

Store Manager

Costa Coffee
03.2013 - 08.2022

Administrator

Roadchef
02.2013 - 03.2015

NVQ Level 3 - Performing Arts

Southampton city college

Military Preparation College:

GCSEs -

Woodlands Community College

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Kieran Reardon