Kieran Pyott
Glasgow
Summary
Results-driven Management professional with experience in Legal and Business operations, production management, organisational development and team building within multiple diverse industries. Highly adept in planning, coordinating and executing successful production strategies with a track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritising activities, translating business requirements into solutions and achieving defined objectives. Analytical and motivated with keen desire to gain work experience and learn from prominent business analysis teams. Knowledgeable about data modelling practices and performing company-wide research projects. Seeking to launch career with company offering opportunities for professional development.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Legal Operations Advisor
Nuclear Decommissioning Authority
Warrington
09.2022 - Current
- Responsible for managing and supporting a full range of projects for the legal team
- Researched public law litigation to proactively mitigate regulatory and public law risks.
- Guaranteed ethical, risk-based decision-making through independent challenge and questioning.
- Facilitated legal process by reviewing various legal documents, including non-disclosure documents and purchase agreements.
- Provided effective client support by establishing facts and advising on available legal options.
- These projects include taking care of in-house and external counsel and partners, and overseeing the legal department's budget including allocation of budget, billing and maintenance of client/partner relationships.
- My role involves interacting with the board, General Counsel and Legal Ops Leads to understand business issues and problems for continuous improvement. In addition to my role as Legal Operations Advisor I have been responsible for contract negotiations including Non-Disclosure Agreements, General Terms & Conditions and Routes to market, as well as conducting legal research for members of the General Counsel, Commercial colleagues, finance department and collation and delivery of Litigation Reports alongside experienced commercial solicitors.
- Generated weekly reports, detailing findings and advising recommendations for strategic decision making.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Analysed large datasets, drawing meaningful conclusions and providing actionable recommendations.
- Developed and managed data sources, security and metadata to enable access and sharing of data.
- Commissioned and decommissioned data sets to deliver consistent information.
- Created standard operating procedures and new artefacts to streamline data management functions.
- Prepared proposals outlining requirements, potential solutions and required resources, timelines and costs to achieve objectives.
- Identified current inefficiencies and recommended changing functionality or behaviours to eliminate concerns.
- Evaluated system linkages and optimised connections to improve compatibility and function.
- Embedded lean governance operating models, valuing ownership, predictability and transparent delivery over pre-prepared project reporting.
- Used business intelligence reports to manage project financials, initialise project invoicing and revenue recognition.
- Streamlined multiple plans and dependencies across range of teams into single overarching perspectives and plans.
- Led cross-functional teams in analysing technological changes to understand operational impact.
- Reviewed files, records and historic data to obtain required business information for development requests.
- Oversaw processes and plans to evaluate impact of potential changes, aiding management to prepare for range of scenarios.
- Produced written documentation,and visual presentations to report data to influence key stakeholders.
- Devised and led operational changes to generate significant improvements and measurable results in line with business objectives.
Acting Handover & Copywrite Manager
Peter Vardy Ltd
Glasgow
11.2018 - 06.2019
- In charge of marketing and communications across our regular and prestige brands including Porsche, Jaguar, Land Rover.
- The main point of contact for GB marketing and vehicle delivery
- A varied role which included brand guideline compliance and auditing, as well as budgeting, planning, and implementation of Handover procedure and copy-writing of vehicle marketing and communications
- First contact in complaints procedure, as well as obtaining client and customer reviews.
- Created long-term business strategy to drive company success.
- Managed and optimised product and service life-cycles.
- Led multiple teams, driving company growth consistent with overall mission and values.
- Designed business strategies to acquire short and long-term goals for company.
- Briefed board of directors regarding market insights, developing trends and techniques.
- Facilitated business operations, financial performance, investments and ventures of company.
- Developed professional relationships with business partners, shareholders and authorities to establish trust, rapport and reliability.
- Assessed impact of copy by running A/B testing, measuring Click Through Rate (CTR) and other KPIs.
- Customised brand message to reach and capture target audience interest and drive engagement.
- Monitored competitor activities, consumer behaviour and industry trends to enhance new and existing copy.
- Implemented feedback quickly in iterative environment to develop innovative solutions.
- Tracked KPIs to drive profitability and target delivery.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Implemented effective customer service procedures to encourage positive feedback.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
Customer Experience Advisor
William Hill
Glasgow
06.2019 - 09.2022
- Having spent my career mostly in full time education, I took the opportunity to gain experience in a completely different role.
- The challenge of working in a customer service environment was fantastic and I have been commended for my interpersonal and storefront skills and etiquette.
- This opportunity allowed me to focus more on my studies, and gain more experience interacting with the public at store level.
- Registered and updated accurate customer information on database.
- Offered detailed advice on product and service benefits.
- Recorded and processed customer data accurately.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Established positive relationships with clients by going extra mile to build rapport.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Applied conflict management to stressed and concerned customers.
- Shared informational brochures and details about policies to help guests make decisions.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Implemented customer follow up to uphold service standards.
- Explained technical regulations to non-technical customers in clear and concise manner.
- Promoted importance of proper regulatory knowledge throughout daily work.
- Compiled relevant legal and administrative documents relating to inspections.
- Prepared professional business correspondence to initiate or resolve regulatory actions and keep businesses informed.
- Generated short and long-term marketing strategies and coordinated internal teams to implement them.
- Developed recreational programmes and events, managing logistics and allocating facility resources.
- Kept up-to-date knowledge of and upheld compliance with health and safety regulations.
Handover Specialist
Peter Vardy Ltd
Glasgow
03.2017 - 11.2018
- Sole point of contact in assisting clients in applying for finance through independent brokers and lenders - Blackhorse, Barclays, Motonovo etc
- Maintaining relationships between the company and finance companies, additionally, building interpersonal relationships with those finance companies, their representatives, and clients
- Responsible for organising delivery of finance documentation, the purchased vehicle and sale of additional financial insurances.
- Interacted and built collaborative relationships with marketing, sales and operations staff.
- Coordinated completion of client requests following directions from partners and managers.
- Answered member calls regarding accounts and made necessary adjustments and payments.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Spent ample time with each customer going over and explaining documents to ensure that they understood key information.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Education
LLB - Scots and English Law
University of Strathclyde
Glasgow, Scotland 09.2018 - 05.2022
BA Hons - Criminal Justice
University of the West of Scotland
Skills
- Highly organised
- Contracts management
- Integrated Reporting Information System (IRIS)
- Process development
- Product lifecycle management
- Accomplished manager
- Business intelligence expertise
- Financial data analysis
Timeline
Legal Operations Advisor
Nuclear Decommissioning Authority
09.2022 - Current
Customer Experience Advisor
William Hill
06.2019 - 09.2022
Acting Handover & Copywrite Manager
Peter Vardy Ltd
11.2018 - 06.2019
LLB - Scots and English Law
University of Strathclyde
09.2018 - 05.2022
Handover Specialist
Peter Vardy Ltd
03.2017 - 11.2018
BA Hons - Criminal Justice
University of the West of Scotland
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