Kieran O'Sullivan
Manchester,Lancashire
Summary
Operations-focused professional with extensive experience in residential estate management and hotel leadership across multi-site environments. Demonstrated expertise in staffing management, operational coordination, and incident response while upholding exceptional service standards. Recognized for reliability and problem-solving skills, with a track record of assuming greater responsibilities. Seeking a dynamic role in operations or hospitality to leverage skills and drive success.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Night Shift Leader
Zenith Management Ltd.
Manchester, Lancashire
2024.08 - Current
- Oversee night operations across a 7-building residential estate (3,200+ apartments)
- Manage staff rotas, holidays, and operational coverage across multiple sites
- Act as escalation point for incidents, emergencies, and resident issues
- Conduct safety checks and patrols to ensure compliance and risk management
- Support operations through reporting, coordination, and process improvements
- Contributed to stabilising operations, reducing incidents across the estate
- Took on additional building responsibilities, supporting wider multi-site operations
Assistant Night Manager
Hotel Gotham
Manchester, Lancashire
2023.03 - 2024.08
- Assisted in managing overnight hotel operations to uphold high service standards.
- Handled guest check-ins, addressed enquiries, and resolved complaints effectively.
- Supported night audit processes, including billing and reporting tasks.
- Coordinated with housekeeping, security, and maintenance teams to ensure smooth operations.
- Responded to incidents to maintain guest safety and satisfaction.
- Maintained accurate handover reports and operational records for continuity.
- Acted as duty manager when required to aid in leadership and decision-making.
Night manager
Heeton Hospitality UK
Manchester, Lancashire
2022.03 - 2023.03
- Facilitated overnight hotel operations to support front desk and guest services.
- Assisted with late check-ins, early departures, and guest enquiries in a timely manner.
- Addressed guest complaints and issues while upholding customer service standards.
- Carried out night audit procedures, including financial reconciliation and reporting.
- Oversaw hotel security systems and performed regular safety checks.
- Collaborated with housekeeping and maintenance to resolve overnight concerns.
- Ensured adherence to hotel policies, procedures, and health and safety standards.
Education
GCSEs -
St Matthews RC High School
Manchester 2011.09 - 2016.07
Skills
- KPI management
- Opera / Opera cloud PMS
- Night audit procedures
- Basic accounting
- 5 star customer service
- Employee training and development
Certification
- Biiab personal license
Timeline
Night Shift Leader
Zenith Management Ltd.
2024.08 - Current
Assistant Night Manager
Hotel Gotham
2023.03 - 2024.08
Night manager
Heeton Hospitality UK
2022.03 - 2023.03
GCSEs -
St Matthews RC High School
2011.09 - 2016.07