Kieran Macagan
Dumfries,Dumfries and Galloway
Summary
A high level of customer service is, in my opinion the driving force in any front facing role and a key skill I adapt to every job role in my career path. Organised and driven, with a high quality of service, I am adaptable and a quick problem solver coming from a fast paced working background.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Office Manager
Garden Rooms (Scotland) LTD
Dumfries, Dumfries and Galloway
09.2024 - Current
- Streamlined invoice processing procedures for smoother financial operations.
- Organised staff holiday schedules without disrupting workflow continuity.
- Improved office efficiency by streamlining administrative procedures.
- Resolved employee conflicts with tactful mediation strategies.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Managed supplier relationships to secure best pricing and service delivery.
- Oversaw recruitment processes, attracting top-tier talent for team expansion.
- Administered payroll system efficiently, avoiding errors or delays in payment cycle.
- Negotiated contracts with vendors, ensuring cost-effective services and supplies.
- Liaised with IT department to rectify technical issues promptly.
Deputy Restaurant Manager
Buzzworks Holdings LTD
Stewarton, East Ayrshire
10.2022 - 08.2024
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Increased table turnover rate with efficient floor management.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Trained new team members, enhanced service quality.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
Assistant Events Manager
Trump Turnberry
Turnberry, South Ayrshire
03.2021 - 09.2022
- Managed onsite logistics, ensuring seamless guest experience.
- Streamlined event organisation process, providing efficient and smooth operation.
- Organised transport and accommodation for out-of-town participants, ensuring their comfort and convenience.
- Liaised with clients regularly throughout planning stages to fulfil their requirements.
- Coordinated with vendors for successful event execution.
- Ensured safety regulations at all times, maintaining a secure environment for guests and staff.
- Developed detailed event plans to meet client expectations.
Conference and banqueting manager
Simpsinns
West Kilbride, North Ayrshire
07.2017 - 03.2021
- Supervised banquet staff during events for seamless service delivery.
- Coordinated logistics for large-scale events, ensuring smooth execution.
- Managed staffing schedules efficiently to cover all functions effectively without overstaffing or understaffing.
- Orchestrated event set-up and tear-down, maximising efficiency.
- Reviewed post-event feedback for continual improvement in services.
- Led staff training initiatives to improve service standards.
- Planned and executed conference agendas, enhancing guest experience.
- Created detailed event proposals which met client expectations and budget constraints.
Assistant food and beverage manager
Seamill Hydro
West Kilbride, North Ayrshire
04.2016 - 06.2017
- Managed food and beverage operations for smooth restaurant services.
- Assessed feedback from guests; made necessary adjustments for unparalleled dining experience.
- Coordinated with culinary team for menu planning; enhanced meal quality.
- Liaised between kitchen staff and servers for seamless operation flow.
- Optimised seating arrangements during peak hours, reducing wait time for customers.
- Ensured high levels of customer satisfaction through excellent service.
Education
Scottish Qualifications Certificate -
Dumfries High School
Dumfries 08.2007 - 05.2013
Skills
- Recruitment and hiring processes
- Office morale boosting
- Bookkeeping software
- Human resources information system
- Office coordination
- Performance Management
- Client relations
- Event planning
- Customer relationship management
References
References available upon request.
Timeline
Office Manager
Garden Rooms (Scotland) LTD
09.2024 - Current
Deputy Restaurant Manager
Buzzworks Holdings LTD
10.2022 - 08.2024
Assistant Events Manager
Trump Turnberry
03.2021 - 09.2022
Conference and banqueting manager
Simpsinns
07.2017 - 03.2021
Assistant food and beverage manager
Seamill Hydro
04.2016 - 06.2017
Scottish Qualifications Certificate -
Dumfries High School
08.2007 - 05.2013
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