Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kieran Lougheed

Plymouth

Summary

Experienced sales and customer service professional with a diverse background in roles such as Telephone Sales Agent, Charity Fundraiser, and Store Assistant. Demonstrated ability to exceed sales targets, enhance customer satisfaction, and establish effective fundraising events. Possesses strong communication skills, a motivated and driven attitude, and a proven track record of improving operational efficiency. Adept at learning quickly, listening attentively, and maintaining discipline in various work environments. Career goals include leveraging extensive experience to contribute to a dynamic team focused on achieving exceptional results.

Overview

7
7
years of professional experience

Work History

Telephone Sales Agent

BT Local Business
Plymouth
02.2025 - 04.2025
  • Participated in regular training sessions to improve sales techniques and product knowledge.
  • Increased customer satisfaction by offering friendly, helpful, and informative customer service.
  • Addressed customers with a confident, clear communication style.
  • Followed company scripts to cover key points and overcome objections.
  • Made a high volume of sales calls per day, exceeding the company's outbound call targets.
  • Followed up on customer calls with further information or instructions when necessary.

This was my first proper sales job, and I gained a lot of experience from this all around, as well as a great deal of confidence, as it involved a significant amount of cold calling at times.

Charity Fundraiser

Pinnacle Advertising
Plymouth
10.2024 - 01.2025
  • Established new fundraising events and approaches to maximize donations.

I gained a lot of experience in this and learned a little about sales from a certain perspective. I enjoyed this, but I didn't end up staying; the job role was mainly commission-based and wasn't earning a sustainable amount for rent, etc.

Store Assistant

One stop
Coventry
12.2023 - 10.2024
  • At one stop, I worked behind the tills, serving people, stacking the shelves, and also helping with deliveries.
  • This got me to learn good customer service skills, helping people when they need it.
  • Maintained cleanliness of sales floor and backroom areas.

Surface Warfare Specialist

Royal Navy
Plymouth
06.2023 - 11.2023
  • Enlisted in Navy on June 19, completed basic training successfully.
  • Finished three courses during phase two of training.
  • Departed Navy prior to leave expiry date, reassessing career direction.
  • Gained valuable skills including discipline, courage, and integrity from military experience.

I gained a lot of experience all around with the job, and I believe it played its part and helped mold me into a hardworking and disciplined person.

Store Assistant

One stop
Coventry
01.2023 - 06.2023

At one stop, I worked behind the tills, serving people and stacking the.

Shelves, and also helping with deliveries. I learned a lot about customer service skills, helping people when they need it.

  • Managed inventory levels, ensuring optimal stock availability for customer needs.
  • Cleaned shelves, counters and tables to maintain organized store.

Production Operative

Elis
Coventry
09.2022 - 12.2022
  • Lubricated high-friction machinery parts to prevent breakdowns.
  • Trained in basic requirements of different workstations to best help group meet production targets.
  • Putting the laundry sheets through the machinery making sure it's cleaned and ironed.
  • This job give me a good understanding of what it's like in working in a warehouse.
  • I left here because it was a bit un organised and they kept messing up the paychecks etc.

Apprentice carpenter/joiner

Amos
Leek
01.2022 - 09.2022
  • Kept sites clean and within workable conditions, removing debris from construction areas and organising work areas.
  • Installed and secured exterior building materials, roofing and siding to prevent water from damaging interior space.
  • Lifted and carried heavy materials to and from site to prepare for construction projects.
  • Swept and tidied workshop daily, using clean-as-you-go approach to protect environment and maintain health, safety and sanitation standards.
  • This gave me a really good idea what the work life is like and learnt a lot from this.
  • Gained some really good experience with tools and how to communicate and meet new people.
  • The reason I left here is because I moved to Coventry.

Waitress/kitchen porter

Pabna
Leek
09.2021 - 01.2022
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Delivered quality food and beverage service to guests per shift.
  • Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
  • This job also gave me good communication skills and good costumer service experience.
  • I left here when I decided to do my carpentry apprenticeship.

Paper Deliverer

One Stop
Leicester
07.2018 - 11.2018

This was my first little job, and I got to get an idea of what the work life was like from a young age.

  • Sorting and bundling of newspapers for delivery.
  • Assembled and bagged newspapers prior to delivery and arranged displays at newsstands .

Education

GCSEs - Science, English, Maths, Sports

West Coventry Academy
Coventry
04.2021

Skills

  • Addictive personality
  • Enthusiastic
  • Fast learner
  • Good listener
  • Motivated
  • Driven
  • Kind-hearted
  • Customer service skills
  • Timekeeping
  • Discipline

Timeline

Telephone Sales Agent

BT Local Business
02.2025 - 04.2025

Charity Fundraiser

Pinnacle Advertising
10.2024 - 01.2025

Store Assistant

One stop
12.2023 - 10.2024

Surface Warfare Specialist

Royal Navy
06.2023 - 11.2023

Store Assistant

One stop
01.2023 - 06.2023

Production Operative

Elis
09.2022 - 12.2022

Apprentice carpenter/joiner

Amos
01.2022 - 09.2022

Waitress/kitchen porter

Pabna
09.2021 - 01.2022

Paper Deliverer

One Stop
07.2018 - 11.2018

GCSEs - Science, English, Maths, Sports

West Coventry Academy
Kieran Lougheed