Summary
Overview
Work history
Education
Skills
Timeline
Generic

Kieran Jones

Caernarfon

Summary

I am a caring, well-presented and highly
approachable individual looking to put
my skills of great customer service and
of building a natural rapport with
others to good use via a role where it
will be best utilized.
I believe I can be a strong asset to any
company/role and can easily withhold
and build upon a workplaces admirable
reputation

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work history

Receptionist

Quay Hotel & Spa
Deganwy, Conwy
03.2023 - Current
  • Withholding the reputation of the hotel by acting as the first point of contact for the wide range of personnel.
  • Providing friendly, knowledgeable assistance regarding all departments throughout the hotel, including the bar, restaurant and spa.
  • Checking in and out of hotel guests, reducing waiting times through effective time and resource management.
  • Handling of payments both in person and over the phone.
  • Assisting with the reservations team in their office when needed.
  • Managing high volume of incoming calls from multi-line telephone system and documented messages.
  • Assisted visitors with completing and submitting paperwork.
  • Working well within a team, whilst also managing my own individual work load.
  • Maintained reception area stock of important forms and brochures.

Night receptionist

Premier Inn Hotel
Caernarfon
09.2020 - 03.2023
  • Ensuring the safety and security of the building and all guests
    throughout the night.
  • Embodied company values through friendly and reliable customer service.
  • Handled office petty cash and maintained balanced till records.
  • Provided an approachable point of contact for guests to direct comments, queries and feedback throughout the night.
  • Completed corridor checks and noise patrols to maximise guest satisfaction.
  • General I.T duties
  • Maintaining the cleanliness of the site to conform to the high health and safety standards in place including COVID-19 standards.

Receptionist / General assistant

Evans Hotel
Llandudno
04.2015 - 11.2020
  • Tasked with opening up the hotel independently.
  • Answered telephone calls and emails throughout the day, compiling detailed notes and promptly forwarding as required.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Checking in and out of hotel residents, taking payments.
  • Assisting with other departments when needed, such as the housekeeping team and kitchen.

Kitchen porter

Pebbles Cafe
Llandudno
04.2014 - 08.2014
  • Used kitchen equipment as instructed and to safety protocols.
  • Received and unpacked incoming deliveries, rotated existing stock and put away new items.
  • Assisted in preparation of meals to exact recipes.
  • Assisted chefs with preparing and presenting food, maintaining attention to detail and quality standards.
  • Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
  • Observed health and hygiene standards to minimise food contamination.

Education

Level 3 Animal Management - Zoology

Northrop College
Northop, Flintshire
09.2018 - 06.2019

Level 2 Diploma in Animal Care - Zoology

Northrop College
Northop, Flintshire
09.2016 - 06.2017

GCSEs -

Ysgol John Bright
Llandudno

Skills

  • General IT skills
  • Excellent customer service
  • Great time management
  • Rapport building
  • Professional demeanour

Timeline

Receptionist

Quay Hotel & Spa
03.2023 - Current

Night receptionist

Premier Inn Hotel
09.2020 - 03.2023

Level 3 Animal Management - Zoology

Northrop College
09.2018 - 06.2019

Level 2 Diploma in Animal Care - Zoology

Northrop College
09.2016 - 06.2017

Receptionist / General assistant

Evans Hotel
04.2015 - 11.2020

Kitchen porter

Pebbles Cafe
04.2014 - 08.2014

GCSEs -

Ysgol John Bright

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