Tia Griffin
12 hadleigh gardens Eastleigh,Hampshire
Summary
I am motivated and professional with varied experience across customer-facing roles. Demonstrates strong problem-solving abilities and clear communication in managing client concerns. Eager to contribute to team success through effective appointment management and exceptional customer service. I am also an Optical Assistant with experience in spectacle dispensing, adjusting/fixing and advice on how to look after frames and i have contact lens teaching experience.
Overview
9
9
years of professional experience
Work History
Optical Assistant
Specsavers Opticians
04.2023 - 09.2025
- Managed appointments, efficiently scheduling and reminding clients of upcoming visits to optimise clinic flow.
- Accurately processed customer payments and orders.
- Assisted customers in selecting frames to suit face shape and optical needs.
- Teaching the correct use and care of contact lenses, ensuring customer confidence and satisfaction.
- Repaired and adjusted glasses frames, providing a personalised service to meet individual client needs.
- Performed pre-screening tests including retinal imaging and visual field testing.
Team Member
reeves the baker
11.2019 - 04.2023
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
Cleaner
reeves bakery
04.2019 - 11.2019
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
- Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.
- Used wide variety of cleaning equipment to carry out tasks, including hoovers, mops, dusters and other cleaning tools.
Team Member
Greggs Bakery
03.2017 - 04.2019
- Worked with team members to achieve target Goals
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate cross-contamination
Education
NVQ Level 3 - hairdressing
Eastleigh College
Eastleigh01-2018
NVQ Level 2 - hairdressing
Eastleigh College
Eastleigh01-2017
GCSEs -
Romsey school
Romsey, HAM01-2016
Skills
- Stock counting
- Visual merchandising
- Appointment scheduling
- Problem solving
- Customer Service
- Appointment management
- Till and cash handling
- Resilient under pressure
Timeline
Optical Assistant
Specsavers Opticians
04.2023 - 09.2025
Team Member
reeves the baker
11.2019 - 04.2023
Cleaner
reeves bakery
04.2019 - 11.2019
Team Member
Greggs Bakery
03.2017 - 04.2019
NVQ Level 3 - hairdressing
Eastleigh College
NVQ Level 2 - hairdressing
Eastleigh College
GCSEs -
Romsey school