Summary
Overview
Work history
Education
Skills
Timeline
Generic

Kieran Holmes

Brough,Cumbria

Summary

In my experience working in retail whether it is in the farm-shop or in the forecourt I have learnt an extensive amount of information and I am eager to learn as much as I possibly can; the service leader academy is helping advance my knowledge and learning off my operations manager is also helping further my knowledge.

I have a strong customer service ability, I have had several positive reviews about myself and since being a service leader I have also had reviews about how positive and customer service efficient my team are.

I am a very driven individual with a knack for leadership and problem solving. I deliver outstanding leadership on a daily basis.

I work very well alongside my fellow service leaders to deliver strong customer service across the board, and ensure that health and safety processes are met, and everything is up to scratch and where it should be.

I am very passionate about management and want to further not only my career but my understanding of the retail and management industry. I have a number of years of experience supervising and managing staff. I am very reliable, I will always do what I can when I can. I am a team player, I am more than happy to help out where I am needed. I am more than happy to go above and beyond for my team, for the customers and for the company.

Overview

9
9
years of professional experience
3
3
years of post-secondary education

Work history

Service Leader

Westmorland LTD
Tebay, Cumbria
11.2024 - Current
  • Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
  • Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
  • Managed customer complaints for improved business reputation.
  • Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.
  • Maintained high standards of cleanliness and hygiene throughout the premises, ensuring customer comfort and satisfaction.
  • Maintained a positive work environment through effective conflict resolution strategies among staff.
  • Fostered strong relationships with owners of haulage companies to obtain more customers.

Team member

Westmorland LTD
Tebay, Cumbria
06.2017 - 11.2024
  • Maintained high standards of food hygiene, securing customer trust.
  • Warmly greeted customers and proactively reduced wait times.
  • Demonstrated proper food handling and safety standards.
  • Delivered reliable customer service with attention to detail even under high pressure.
  • Offered exceptional customer service with strong product knowledge.
  • Remained flexible to cover shifts and work overtime as required.

Education

A-Levels - Health and social care, Psychology

Kendal College
Kendal
09.2017 - 04.2020

Certificate of Higher Education - Business - Service leader academy

Kendal College
Kendal
04.2026 -

Skills

  • Technical support knowledge
  • Service quality assurance
  • IT infrastructure understanding
  • Data analysis proficiency
  • Risk assessment and mitigation
  • Knowledge of cybersecurity practices
  • Visionary thinking
  • IT infrastructure awareness
  • Compliance awareness
  • Complaint handling procedures
  • Customer relations management
  • Business communication
  • Budgeting and forecasting
  • Risk mitigation
  • Quality assurance techniques
  • Safety consciousness
  • Time efficiency
  • Health and Safety Compliance
  • Customer Service
  • Team Leadership
  • Product knowledge
  • Strong forecourt knowledge

Timeline

Certificate of Higher Education - Business - Service leader academy

Kendal College
04.2026 -

Service Leader

Westmorland LTD
11.2024 - Current

A-Levels - Health and social care, Psychology

Kendal College
09.2017 - 04.2020

Team member

Westmorland LTD
06.2017 - 11.2024
Kieran Holmes