Kieran Heale
Cranbrook,Devon
Summary
I‘m a hard working, motivated individual with a great work ethic. From running my own business I’m skilled in client communication, quoting, upselling services and networking.
I’m eager to transition into a sales role where these customer focused skills can add value to the company.
Overview
8
8
years of professional experience
Work history
Carpet cleaner
Sole trader
Exeter, Devon
03.2023 - Current
- Performed pre-inspection of carpets to determine the best cleaning method per case.
- Worked swiftly to minimise disruption in homes or businesses during cleanings.
- Keep current with latest carpet cleaning techniques and technologies for optimal results.
- Maintain a high level of customer service to all my clients from the first point of contact through to the end of the job.
Stonemason
Stoneface Construction
Newton abbot, Devon
02.2021 - 03.2023
- Used chisels, hammers and other hand tools skilfully.
- Building a variety of stone walls and cladding block work with stone.
- Identified and reported safety hazards to reduce worksite risks.
- Making sure I had the right PPE when on site.
- Pointed stonework using specified mortar mix.
Waiter bartender
Bovey Golf Course
Bovey Tracey, Devon
01.2018 - 01.2021
- Serving all types of beverages and food.
- Communicating well with both customers and team members for smooth operation.
- Ensured customer satisfaction by providing excellent service.
- Demonstrated flexibility in shift patterns to meet business needs.
- Also worked in the pro shop during my time selling all golf equipment.
Education
GCSEs -
South Dartmoor College
Ashburton, Devon 09/2008 - 07/2012
NVQ Level 2 - Bricklayer
Skills Group
Plympton, Devon 02/2021 - 02/2022
Skills
Reliability
Being self employed for most of my working life I know how important it is to have this skill, I can be trusted to do the job to high standards and always show up on time
Excellent customer service
I naturally love to provide high level of customer service It gives me great satisfaction to see my clients needs fulfilled and happy with my service
Communication
I am very confident on the phone speaking with new and existing clients My everyday work consists of listening to clients needs & requirements and setting clear expectations, building their trust throughout this
Relationship management
I have the ability to build and strengthen relationships with clients I been a member of BNI for 2 years which is a networking group where I’ve built relationships with various business, building trust with them allowing me to work with some of their clients
Timeline
Carpet cleaner
Sole trader
03.2023 - Current
Stonemason
Stoneface Construction
02.2021 - 03.2023
Waiter bartender
Bovey Golf Course
01.2018 - 01.2021
GCSEs -
South Dartmoor College
09/2008 - 07/2012
NVQ Level 2 - Bricklayer
Skills Group
02/2021 - 02/2022