Kieran Frere
Leeds ,West Yorkshire
Summary
Results-driven professional with extensive expertise in operational planning, staff management, and performance management system design. Demonstrates proficiency in KPI tracking, quality assurance checks, and business intelligence data visualisation to optimise organisational efficiency. Skilled in change management, training and development, and employee performance reviews, ensuring continuous improvement and team success. Adept at setting goals and supervising teams to achieve measurable outcomes aligned with strategic objectives. Committed to leveraging communication excellence and analytical capabilities to drive sustainable growth and innovation.
Hard-working Team Leader with 3 years of experience in Finance environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work history
CEC Team Leader
Lowell Financial
Leeds , West Yorkshire
02.2022 - Current
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Reduced staff turnover with an effective motivation strategy.
- Streamlined workflow for a more efficient process.
- Improved customer satisfaction through close collaboration with the team.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Led team of 12 to achieve KPI targets and successfully complete assigned projects.
- Recognised exceptional individual performance for improved motivation.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Streamlined processes to improve and optimise office operations.
- Established clear budgets and cost controls strategies to meet objectives.
- Increased team cohesion by implementing regular feedback sessions.
- Coordinated daily tasks, ensuring smooth workflow within the team.
Customer Solutions Associate
Lowell Financial
Leeds , West Yorkshire
05.2013 - 02.2022
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed duties to deliver on targets with accuracy and efficiency.
- Oversaw daily operations to achieve high productivity levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Displayed energy and enthusiasm in fast-paced environment.
- Supported team by demonstrating respect and willingness to help.
Customer Experience Advisor
Capita
Leeds, West Yorkshire
04.2012 - 04.2013
- Coordinated with sales team to address customer queries promptly, ensured seamless purchasing experience.
- Managed high volume calls for better accessibility and availability to customers.
- Ensured adherence to data protection policies when dealing with customer information; reinforced trust and safety amongst clientele.
- Enhanced customer satisfaction by resolving complaints efficiently.
- Maintained up-to-date knowledge of company offerings, provided accurate information to clients.
- Utilised CRM systems to track customer interactions, improved overall service quality.
- Participated in weekly meetings with management; offered valuable insights from a frontline perspective.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
Education
NVQ Level 1 - Electrical Installation
Leeds City College
Leeds 05.2011 - 05.2012
Skills
- Expertise in relevant software
- Goal setting expertise
- Communication excellence
- Change management experience
- Training and Development
- Operational planning
- Employee performance reviews
- KPI tracking
- Performance management system design
- Staff management
- KPI management
- Quality assurance checks
- Performance evaluation
- Team supervision
- Business Intelligence (BI) data visualisation
Affiliations
- Football
- Spending Time with Brother and Family
Timeline
CEC Team Leader
Lowell Financial
02.2022 - Current
Customer Solutions Associate
Lowell Financial
05.2013 - 02.2022
Customer Experience Advisor
Capita
04.2012 - 04.2013
NVQ Level 1 - Electrical Installation
Leeds City College
05.2011 - 05.2012
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