Overview
Work History
Education
Skills
Cover Letter
Certification
Timeline
Generic

Kieran Franks

Milton Keynes,BKM

Overview

10
10
years of professional experience
1
1
Certification

Work History

Crew Member

Mc Donalds
12.2024 - Current
  • During my short time at Mc Donalds I have been exceptionally hard working, reliable and quick learner always wanting to learn more so that I can be a helpful and supportive to the team as possible.
  • Trained on a number of stations during my short time such as, Delivery, Front Counter, Delivery Food, Delivery Drinks, Batch Cook Chicken & Till Trained.
  • Left due to a big life change having to move from St Albans to Milton Keynes but store manager has said that she will be very happy to recommend me please see references for details.

Window Cleaner

Self Employed
01.2024 - 12.2024
  • The ability to clean every area thoroughly, without missing any spots showing great attention to detail throughout my work. As well as being used to working on my feet all day for long hours.
  • Working safely at heights while using heavy equipment such as ladders, poles and other smaller window cleaning equipment. This ties in with having knowledge of safety regulations and equipment, and a commitment to maintaining a safe environment for myself and others daily.
  • Familiarity with the techniques and skills used for cleaning windows alongside a lot of problem solving, such as cleaning windows that are hard to reach or dealing with specific customer requests.
  • Time management skills to maintain and manage cleaning schedules to meet client deadlines and commitments to customers each maximising the number of houses that can be cleaned in a day whilst keeping customer satisfaction and retention at the highest standard.
  • Having strong communication skills regularly speaking to customers from knocking on doors, customer requests or solving problems with client’s multiple times a day. As well as meeting new customers and quoting prices for certain cleaning work that they have enquired about.
  • Driving a Van with large equipment each day as well as working independently and as part of a team as I would sometimes go round with another colleague to clean windows working together to be efficient and quick completing more jobs than an independent window cleaner.

Call Handler

NHS 111
07.2023 - 01.2024
  • Taking calls for 111 from either a medical environment like a Hospital, Doctors surgery, and Pharmacies to triaging patient calls from the general public to arrange the best possible care available to them.
  • Ruling out life-threatening symptoms before performing a more in-depth triage for patients to get them doctors appoints, face to face appointment at available health centres and issuing repeat prescriptions to local pharmacies.
  • Taking full patient details and assessment to dispatch ambulances, when necessary, in under 5 minutes. These could be calls with people displaying symptoms of a stroke, heart attack, seizure and many more.
  • Trained and passed multiple exams on recognising signs and symptoms of many different medical cases to get the right help with people who are in more life-threatening conditions which they may not be aware of themselves.
  • Taking calls from suicidal callers, taking and listening to them to calm them down and get them help by asking difficult questions to find out if they are at an immediate risk to themselves or others. Then arranging an ambulance or a doctor consultation depending how urgent the case is.

Assistant Manager

Screwfix
01.2018 - 11.2022
  • Maintained store operations daily with or without the store manager and reported directly to the store manager about team and individual performance.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Trained new and current staff on health and safety operations, how to use equipment and bring in deliveries as well as customer service operations.
  • Enforced policies and procedures as well as dealing with staff issues and customer complaints.
  • Recruited, interviewed, and hired new members of staff to be trained and fit into the team.
  • Maintained, cleaned, and organised store with the team to provide a positive and well-run workplace for customers and staff to enjoy.
  • Planned the Staff Rota/Schedule weekly providing cover for staff on holidays, well-staffed in peak times and staffing correctly to run store operations smoothly.
  • Controlled store Payroll by entering hours, schedule changes and absences into payroll program accurately so staff received correct pay each month.

Supervisor

Screwfix
05.2016 - 01.2018
  • Oversaw continuous floor maintenance, warehouse maintenance and managing customers transitions through the shop so they can receive the best customer service possible.
  • Organised the team to achieve our goals as quickly and efficiently as possible whilst running the customer service side and maintaining the staff break schedule.
  • Trained new staff in operating store equipment and upselling techniques as well as offering customers add On’s.
  • Coordinated merchandising displays, signage and banners being changed from the team.
  • Effectively allocated tasks during high traffic times to keep operations running smoothly and employees focused.

Sales Assistant

Screwfix
06.2015 - 05.2016
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Built relationships with customers and community to promote long term business growth and regular orders from the same customers.
  • Helped customers locate products or alternatives using the store system and other websites.
  • Trained new employees on customer service, money handling and quick and efficient service.
  • Replenished Shelves in the warehouse and shop floor with stock items.

Education

GCSE’s - Mathematics, English Literature, English Language, Additional Science, Citizenship Studies, Sport BTEC Level 2, ICT Level 2 OCR, Geography, French

Mount Grace School
07.2013

Skills

  • Cooking
  • Supplies monitoring and restocking
  • Attention to detail
  • Commercial fishing

Cover Letter

Hi, my name is Kieran Franks, I have recently moved to Milton Keynes. I have over 7 years’ experience working at Screwfix as a Service Assistant, Supervisor & Assistant Manager. I am a hardworking, motivated and progress driven individual with the capability of learning new skills quickly and efficiently. I have experience working in retail with the general public on a daily basis, so I have developed good communication skills and great customer service skills. Throughout my career I have worked as part of a team either working hard following management to achieve the team's goals or leading the team as a member of management to reach our goals. I have strong IT skills and am good at problem solving. I have a very keen interest in Sport particularly football where previously I was a qualified referee and used to referee Sunday League games and Academy games at Watford Football Club. My other interests are Cars, The Gym, and Shoes as I restore, paint and design trainers in my spare time. I have a Full UK Driver’s License and am willing to travel.

Certification

Level 2 Certificate in Retail Skills (City & Guilds)


Level 3 Diploma in Retail Skill's (Management) (City & Guilds)


Qualified NHS Health Advisor

Timeline

Crew Member

Mc Donalds
12.2024 - Current

Window Cleaner

Self Employed
01.2024 - 12.2024

Call Handler

NHS 111
07.2023 - 01.2024

Assistant Manager

Screwfix
01.2018 - 11.2022

Supervisor

Screwfix
05.2016 - 01.2018

Sales Assistant

Screwfix
06.2015 - 05.2016

GCSE’s - Mathematics, English Literature, English Language, Additional Science, Citizenship Studies, Sport BTEC Level 2, ICT Level 2 OCR, Geography, French

Mount Grace School

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