Kieran Fone
Stockport
Summary
Experienced Senior Customer Sales and Service Agent with exceptional customer relations skills. Enhanced customer satisfaction through tailored solutions and resolved complex issues to improve overall service experience. Recognised for boosting sales and fostering long-term client relationships.
Proactive individual with natural ability to connect with customers and foster positive relationships. Demonstrates exceptional communication and problem-solving skills, ensuring customer satisfaction and loyalty. Poised to make tangible impact in the sales role.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Senior customer sales and service agent
Blue Panda Finance
Stockport
2022.03 - Current
- Built strong relationships with customers to foster loyalty and repeat business.
- Trained new hires with the aim of maintaining company standards and procedures.
- Enhanced business reputation by delivering exceptional customer service.
- Handled complicated customer issues for a smoother transaction process.
Surveyor and customer service
Zenith
Ardwick, Manchester
2021.08 - 2022.03
- Compiled comprehensive survey reports for informing key decision-making processes.
- Ensured compliance with housing laws and regulations at all times.
- Ensured top-quality workmanship by adhering to safety and quality standards.
Sales and customer service representative
Flight Reclaim
Stockport
2015.09 - 2020.07
- Maintained high standards of professionalism whilst interacting with customers.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Implemented effective sales techniques to maximise profits.
- Provided detailed product information for informed buying decisions.
Sales and customer service representative
Flight Reclaim
Stockport
2015.09 - 2020.07
- Managed daily sales operations to achieve business objectives.
- Participated in regular staff meetings, contributing ideas for improved customer experience.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
Education
A-Levels - Sport
Stockport Academy (Sixth Form)
Stockport 2013.09 - 2015.04
GCSEs -
Stockport Academy
Stockport 2007.09 - 2012.06
Skills
- Call centre operation knowledge
- Telephone etiquette mastery
- Multitasking efficiently
- Great communication skills able to adapt to different client
- Resilience under pressure
- Excellent customer service and client engagement
- Public speaking and team leadership
- Time management
Timeline
Senior customer sales and service agent
Blue Panda Finance
2022.03 - Current
Surveyor and customer service
Zenith
2021.08 - 2022.03
Sales and customer service representative
Flight Reclaim
2015.09 - 2020.07
Sales and customer service representative
Flight Reclaim
2015.09 - 2020.07
A-Levels - Sport
Stockport Academy (Sixth Form)
2013.09 - 2015.04
GCSEs -
Stockport Academy
2007.09 - 2012.06