Summary
Overview
Work History
Education
Skills
Timeline
Football and boxing
Generic

Kieran Dinsdale

Customer service
Newcastle upon Tyne

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Retail Team Member

Greggs
Newcastle Upon Tyne, Tyne and Wear
07.2022 - 08.2022

At Greggs, my main responsibilities were to engage with customers with a smile and welcome them into our store so they could get what they desired. In the short period of time I worked there I gained so much more confidence when speaking with customers.

  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.

Facilities Administrative Assistant

Balfour Beatty
Newcastle Upon Tyne, Tyne and Wear
06.2021 - 11.2021
  • Used [Software] to prepare various correspondence, reports and other written material.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Retail Assistant

Boots
Newcastle Upon Tyne, Tyne and Wear
12.2020 - 01.2021
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Logged reports, expenses, receipts, and sales in the company database.
  • Provided friendly service and assistance to clients to promote customer loyalty, satisfaction and sales.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labelled items and arranged according to size or colour.

Sales Assistant

Nebula Inc.
Newcastle Upon Tyne, Tyne and Wear
02.2020 - 09.2020
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Drove team revenue totals by bringing in top sales numbers.
  • Raising awareness for the national deaf children society.
  • Building relationships with customers to gain trust.

Sales Assistant

ScottishPower
Newcastle Upon Tyne, Tyne and Wear
12.2019 - 02.2020
  • Used coordination and planning skills to achieve results according to schedule.
  • Participated in team-building activities to enhance working relationships.
  • Developed team communications and information for meetings.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Electrical Apprentice

Mears Group
Newcastle Upon Tyne, Tyne and Wear
09.2017 - 08.2018
  • Checked compatibility and safety of newly installed electrical systems and launched inspections and tests to confirm functionality.
  • Repaired light fixtures, controls, switches, relays and circuit breaker panels based on detailed evaluations.
  • Optimized work readiness with organized tools and spaces.
  • Spliced, joined and connected wire to accurately install new electrical systems.
  • Installed new electrical components and fixtures safely and tested systems to enhance power flow.
  • Completed and checked wiring tasks through wall and floor conduits and holes accurately.

Education

GCSE - English Literature

George Stephenson High School
Newcastle upon Tyne
09.2012 - 07.2017

GCSE - English Language

George Stephenson High School
Newcastle Upon Tyne
09.2012 - 07.2017

GCSE - Mathematics

George STephenson High School
Newcastle upon Tyne
09.2012 - 07.2017

GCSE - ECDL - ICT

George Stephenson High School
Newcastle Upon Tyne
07.2016 - 07.2016

Skills

Organization

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Timeline

Retail Team Member

Greggs
07.2022 - 08.2022

Facilities Administrative Assistant

Balfour Beatty
06.2021 - 11.2021

Retail Assistant

Boots
12.2020 - 01.2021

Sales Assistant

Nebula Inc.
02.2020 - 09.2020

Sales Assistant

ScottishPower
12.2019 - 02.2020

Electrical Apprentice

Mears Group
09.2017 - 08.2018

GCSE - ECDL - ICT

George Stephenson High School
07.2016 - 07.2016

GCSE - English Literature

George Stephenson High School
09.2012 - 07.2017

GCSE - English Language

George Stephenson High School
09.2012 - 07.2017

GCSE - Mathematics

George STephenson High School
09.2012 - 07.2017

Football and boxing

I have played football for many years and for me this hobbie is great because whenever I need to clear my mind if I have had a bad day i will pick up a football and my boots and kick about with friends to help me reset my mind. Boxing also has helped me alot with this as it is great for mental health! not only has this helped me with my mental state it has also taught me how to be disciplined and take responsibilty for my actions.

Kieran DinsdaleCustomer service