Kieran Backhouse
Seaton Delaval,Whitley Bay
Summary
Dynamic Sales Manager with expertise in inspiring teams and accelerating sales performance. Strong leadership and communication abilities combined with a comprehensive understanding of customer needs. Focused on delivering significant revenue growth and establishing long-term client partnerships.
Overview
12
12
years of professional experience
Work history
Brand Manager
Lookers
01.2025 - Current
- Strengthened company image by effectively managing relationships with key stakeholders.
- Launched new product lines, enhancing brand recognition significantly.
- Conducted weekly meetings with brands to monitor targets and relay crucial updates to the team.
- Maintained used car stock profiles while meeting brand requirements for new cars, ensuring departmental success.
Sales Manager
Lookers PLC
, Cumbria
01.2022 - 12.2024
- Resolved customer complaints professionally, transforming challenges into positive experiences.
- Conducted stock management through thorough research and online advertising to boost sales.
- Streamlined sales processes to increase team productivity and efficiency.
- Enhanced bottom-line results through meticulous budget control and analysis.
- Facilitated monthly one-to-ones with team members to review performance and set future targets.
- Led high-performing sales teams, achieving and exceeding set targets consistently.
Business Manager
Lookers PLC
03.2020 - 01.2022
- Demonstrated excellent time management by handling daily enquiries and disseminating information to team.
- Provided support to team members when required, ensuring consistent performance.
- Created campaigns and conducted prospecting activities to drive business growth.
- Devised and communicated sales targets, enhancing team motivation and focus.
Senior Sales Executive
Lookers PLC
10.2018 - 03.2020
- Achieved top ranking in car sales, dealership profit, and customer satisfaction metrics.
- Trained new team members by exemplifying best practices and strategic development.
- Consistently exceeded monthly sales targets and personal objectives.
Sales Executive
Evans Halshaw
05.2015 - 10.2018
- Cultivated people skills to achieve targets in a demanding role.
- Responded effectively to customer needs while maintaining professionalism under pressure.
- Led initiatives to enhance overall customer feedback and experience.
- Organised compliance and regulatory tasks to ensure timely completion.
Administrator
Evans Halshaw
10.2013 - 05.2015
- Prioritised handling of over 200 car sales monthly, ensuring effective problem solving.
- Managed workload through careful planning and prioritisation of daily tasks.
- Maintained confidentiality while handling sensitive information in accordance with protocol.
- Provided excellent customer service by effectively managing inbound phone calls.
- Sorted incoming mail promptly to enhance workplace organisation and reduce clutter.
Education
Skillfirst awards in functional skills qualification - information and communication technology level 1 & 2
Evans Halshaw
Pearsons NVQ level 2 & 3 - principles of business and administration
Evans Halshaw
Pearsons NVQ level 2 - work skills for effective learning and employment
Evans Halshaw
A levels - Graphic Products, Mathematics, Law
Queen Alexander Sixth Form
GCSE - Mathematics, English Literature, English Language, Science, Additional Science, Graphic Products, Business Studies, Art & Design, ICT
John Spence Community High School
Skills
- Team management and target achievement
- Effective communication skills
- Strong concentration
- Motivated professional
- Customer experience enhancement
- Coaching and mentoring
- Relationship building
- Organizational planning
- Enthusiasm for learning
- Commitment to personal development
- Opportunity-driven mindset
- Complaint resolution expertise
Timeline
Brand Manager
Lookers
01.2025 - Current
Sales Manager
Lookers PLC
01.2022 - 12.2024
Business Manager
Lookers PLC
03.2020 - 01.2022
Senior Sales Executive
Lookers PLC
10.2018 - 03.2020
Sales Executive
Evans Halshaw
05.2015 - 10.2018
Administrator
Evans Halshaw
10.2013 - 05.2015
Pearsons NVQ level 2 & 3 - principles of business and administration
Evans Halshaw
Pearsons NVQ level 2 - work skills for effective learning and employment
Evans Halshaw
Skillfirst awards in functional skills qualification - information and communication technology level 1 & 2
Evans Halshaw
A levels - Graphic Products, Mathematics, Law
Queen Alexander Sixth Form
GCSE - Mathematics, English Literature, English Language, Science, Additional Science, Graphic Products, Business Studies, Art & Design, ICT
John Spence Community High School
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