Summary
Overview
Work history
Education
Skills
Languages
Personal Interests
Timeline
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Kiera Tadman

Leighton Buzzard,Bedfordshire

Summary

I'm compassionate and dedicated, with well-honed communication and problem-solving skills, ensuring empathetic and effective support. I have years of background in customer service in which I've developed the ability to work well as part of a team. I'm also committed to making a positive difference in any role I take on.

Overview

13
13
years of professional experience

Work history

Part-time Receptionist

The Crooked Rook
02.2023 - 09.2023
  • Company Overview: Tattoo Studio
  • Greeting clients
  • Arranging appointments
  • File management
  • Running errands
  • Tattoo Studio

Owner

Snacktastic
06.2020 - 01.2023
  • Company Overview: Sweet and snack delivery service
  • Picking and packing orders
  • Stock take
  • Replenishing stock
  • Deliveries
  • Time management
  • Self-assessment
  • Sweet and snack delivery service

Full-time Customer Experience Advisor

ASOS
09.2016 - 06.2020
  • Company Overview: Online retailer
  • Responding to customer queries and complaints via email
  • Calling customers to resolve issues if communication has been escalated
  • Arranging replacement items to be sent out
  • Arranging and manually processing refunds
  • Worked effectively as part of a team
  • Maintained the most consistent score in weekly reviews on my team in my time working there

Full-time Helpdesk Assistant

Marlowe Digital
05.2014 - 09.2016
  • Company Overview: Pre-press repair service
  • Arranging and distributing jobs
  • Picking and packing
  • Creating invoices
  • File management
  • Pre-press repair service

Part-time Office Administrator

Janitorial Warehouse
01.2014 - 05.2014
  • Company Overview: Janitorial supplies wholesaler
  • Website development
  • Restocking shelves
  • Serving customers
  • Picking and packing
  • Assisting customers both in person and via phone
  • Janitorial supplies wholesaler

Full-time Customer Care Advisor

ASOS
09.2013 - 01.2014
  • Company Overview: Online retailer
  • Dealing efficiently with customer complaints via email
  • Working as part of a team

Part-time Sales Assistant

Bodycare
06.2010 - 05.2013
  • Company Overview: High Street Retailer
  • Till use
  • Handling money
  • Assisting and serving customers
  • Re-stocking shelves

Education

Level 3 BTEC Extended Diploma - Health and Social Care

West Herts College

GCSE’s - English, Maths, Science, French, Art, Religious Studies, I.C.T

The Cavendish School

Skills

  • Customer Service
  • Patience and composure
  • Email correspondence
  • Calm under pressure
  • Attention to Detail
  • Conflict Resolution
  • Shipping and receiving
  • Punctual
  • Scheduling
  • Efficient appointment booking
  • Office admin
  • Clean and tidy nature
  • Rapport building
  • Telephone skills
  • Trustworthy
  • Telephone etiquette
  • Professional attitude
  • Filing paperwork

Languages

English
Native

Personal Interests

I love to socialise with family, friends and the people around me. One of my favourite things to do in my spare time is draw. I have sold drawings in the past and it was an amazing feeling to know that I’d created something that someone else loved. I’m also keen to learn and I’m always reading up on things that interest me.

Timeline

Part-time Receptionist

The Crooked Rook
02.2023 - 09.2023

Owner

Snacktastic
06.2020 - 01.2023

Full-time Customer Experience Advisor

ASOS
09.2016 - 06.2020

Full-time Helpdesk Assistant

Marlowe Digital
05.2014 - 09.2016

Part-time Office Administrator

Janitorial Warehouse
01.2014 - 05.2014

Full-time Customer Care Advisor

ASOS
09.2013 - 01.2014

Part-time Sales Assistant

Bodycare
06.2010 - 05.2013

GCSE’s - English, Maths, Science, French, Art, Religious Studies, I.C.T

The Cavendish School

Level 3 BTEC Extended Diploma - Health and Social Care

West Herts College
Kiera Tadman