Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiera Szuch

Paignton

Summary

With over 15 years Administration and Customer Service experience, I have gained a variety of skills along the way.

I am a highly motivated team player, but can also use my own initiative.

I am extremely organised and thrive in busy situations, being able to organise my own workload accordingly.

Overview

16
16
years of professional experience

Work History

Administration and Support

Crown Sports Lockers
10.2023 - Current
  • Providing full Administration support to the office.
  • Dealing with all client queries over the phone and via email.
  • Arranging deliveries of orders both large orders via pallet and small orders ia courier.
  • Ordering of small orders such as keys, locks etc.
  • Creation of all small orders for replacement doors.

Repairs Administrator

South Devon Rural Housing
03.2022 - 10.2023
  • Dealing with all customer contact in regards to Repairs either by telephone call or via email.
  • Raising all repairs for the properties onto the in house system.
  • Managing the repairs inbox.
  • Liaising with contractors to ensure all works are completed with the KPI timeframe.
  • Raising all compliance related jobs i.e. Gas and EICR checks.
  • Completing customer satisfaction calls and providing the information to higher management.
  • Keeping the CRM system up to date.


Operations Co-Ordinator & PPM Supervisor

Sherwoods SW
10.2017 - 03.2022
  • Organising the engineers diary on a daily basis with both reactive and planned works. Often rearranging short notice when emergency works came in.
  • Creating purchase orders for materials.
  • Ensuring jobs were completed within the KPI timeframes.
  • As PPM Supervisor I managed a team of 4.
  • Carrying out monthly 1-2-1 meetings with my team.
  • Managing over 100 sites, carrying out quarterly customer meetings.
  • Being first point of contact for all clients, dealing with any queries they may have.
  • Assisting with the creation of new and ongoing customer quotations.


Waste and Recycling Co-Ordinator

TOR2
07.2012 - 10.2017
  • Dealing with hundreds of customer calls on a weekly basis.
  • Adding all issues to the in house system.
  • Training all new staff on the in house system.
  • Organisng the specialist crews diary.
  • Managing all temp workers time sheets.
  • Acting as a PA to the waste manager.
  • Creating monthly KPI reports.
  • Audio/Copy typed letters.

Administrator

Waycotts
07.2011 - 07.2012
  • Creating all marketing materials such as brochures, window cards, online adverts etc.
  • Creating all sales paperwork between client and solicitors.
  • Arranged viewings for the negotiators.
  • Dealing with all calls, emails and direct customers.
  • Keeping the in house CRM system up to date.

Apprentice Administrator

Bishop Flemming
02.2008 - 07.2011
  • Gained my NVQ2 in Business Administration.
  • Typing of all letters and correspondence.
  • Taking minutes for meetings.
  • Setting up rooms for meetings.
  • Acting as first point of contact for clients on reception.
  • Dealing with all phonecalls and emails for the business.
  • Franking of outgoing mail.
  • Dealing with all incoming mail.

Education

Travel, Tourism And Business

Spelthorne College
Ashford
07.2017

NVQ2 Business Administration

Apprenticeship
02.2009

GSCE

Thamesmead School
Shepperton
07.2006

Skills

  • Building relationships with customers
  • Use of in house and microsoft programs
  • Copy/Audio typing
  • Creation of marketing materials
  • Organisation of works
  • Dealing with KPI/reports etc
  • Staff and HR management

Timeline

Administration and Support

Crown Sports Lockers
10.2023 - Current

Repairs Administrator

South Devon Rural Housing
03.2022 - 10.2023

Operations Co-Ordinator & PPM Supervisor

Sherwoods SW
10.2017 - 03.2022

Waste and Recycling Co-Ordinator

TOR2
07.2012 - 10.2017

Administrator

Waycotts
07.2011 - 07.2012

Apprentice Administrator

Bishop Flemming
02.2008 - 07.2011

Travel, Tourism And Business

Spelthorne College

NVQ2 Business Administration

Apprenticeship

GSCE

Thamesmead School

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Kiera Szuch