Kiera Stirton
angmering,west sussex
Summary
I am a highly motivated, confident individual with exceptional organizational and communication skills. Demonstrated ability to handle a wide range of customer situations and delivering tailored solutions with great attention to detail. I consider myself innovative and want to develop my career further as an Account Manager due to my ability to deliver high levels of customer service and product knowledge to achieve revenue targets.
Overview
9
9
years of professional experience
Work history
Customer Account Handler
Homewise
Worthing, West Sussex
2023.08 - Current
- Working as a Customer Account handler to explain and sell the product to customers.
- Assisting customers with their queries through exceptional product knowledge.
- Creating Tailored Illustrations for customers.
- Fact finding to confirm if customers are suitable candidates for the product.
- Consistently achieving business targets/KPI's.
- Collaborating with sales team to boost productivity and sharing best practice to increase sale volumes.
- Handling a high level of inbound calls as well as managing my own pipeline of existing customers.
All Claims
2023.04 - 2025.05
- In between jobs, in my spare time I support my family business due to my father being ill.
- I take to do with the day to day running of the restaurant, dealing with customers both face to face and over the phone.
- I have become solely responsible for the book keeping and staff wages.
- This is an extremely trusted position.
- I have recently set up charity campaigns with the local community.
Admin
Lloyd's
Glasgow, Glasgow City
2022.12 - 2023.04
- Administrative assistant for Bounce back loans.
- Researching customer accounts and fact finding to identify missed payments and contact customers to arrange affordable payment plan.
- Attention to detail was key in this role.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
Personal Banking Advisor
Wescot Credit Services
Glasgow
2020.03 - 2022.07
- Working for Lloyd's banking group as a personal banking advisor within Mortgage recoveries.
- Assisting vulnerable customers and customers in financial difficulty set up affordable repayment plans for their mortgages.
- The job involves carrying out financial assessments calculating affordable repayment plans and also identifying vulnerabilities.
- Offered tailored solutions to clients based upon their specific circumstances-improved customer experience.
- Progressing within the business by working for the self employed variable income department who handled much more complex customer cases.
Banking Associate
RBS
Glasgow, Glasgow City
2021.06 - 2021.12
- Customer service advisor for RBS.
- Fulfilling everyday banking needs and handling customer complaints.
- This role allowed me to have an insight into banking knowledge and policies and build transferrable skills for other roles.
- Working towards multiple KPIS and targets.
- Identified fraudulent activities, protecting bank's interests.
Assistant Manager
TIKKA FUSION
Glasgow, Glasgow City
2021.04 - 2021.11
- In this role I managed a team of 5 individuals, delegating tasks to help run the business smoothly.
- I created weekly rotas for staff which suited needs around personal commitments.
- I also carried out training sessions and weekly hygiene checks to ensure the staff were equipped with the skills to excel in their role and that business standards were being met.
Reception Temp
Staffinders, Inc.
Glasgow
2019.12 - 2020.03
- Answering/dealing with client and candidate queries over phone and face to face.
- Scanning id's editing and updating candidate cv's in to correct format.
- Scheduling appointments and preparing board rooms for meetings with clients.
- Delivered front of house duties with warm and professional manner.
Customer Care Advisor
CAPITA
Glasgow, Glasgow City
2018.11 - 2019.12
- Customer care advisor for Phoenix Life and Royal London.
- Dealing with customer calls for personal pensions, life insurance and investment bonds.
- Help customers make a informed decision, this is done by explaining all financial options available along with business process and tax implications
- Using various systems gathering data to help adhere to compliance guidelines.
- Achieved prompt issue resolution with detailed product knowledge.
Customer Service Advisor / Telephone Operator
TELEPERFORMANCE/ACSENSOS
Glasgow, Glasgow City
2016.02 - 2016.11
- Customer Service Advisor for the B&Q campaign.
- The role of the job was to provide customers with answers to any queries they may have had regarding orders.
- This involved taking the relevant action and crucial decision making to provide the best outcome for the customer.
- Handled high volume of calls daily for faster issue resolution.
- Managed complex customer issues to successful resolution.
- Provided detailed information about products and services to potential customers.
Education
GCSEs -
Park Mains High School
Renfrew, RenfrewshireSkills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Data Analysis
- Coaching/Management experience
- Customer Service
- Complaint handling
- Product knowledge
- Focused
- Punctual
Timeline
Customer Account Handler
Homewise
2023.08 - Current
All Claims
2023.04 - 2025.05
Admin
Lloyd's
2022.12 - 2023.04
Banking Associate
RBS
2021.06 - 2021.12
Assistant Manager
TIKKA FUSION
2021.04 - 2021.11
Personal Banking Advisor
Wescot Credit Services
2020.03 - 2022.07
Reception Temp
Staffinders, Inc.
2019.12 - 2020.03
Customer Care Advisor
CAPITA
2018.11 - 2019.12
Customer Service Advisor / Telephone Operator
TELEPERFORMANCE/ACSENSOS
2016.02 - 2016.11
GCSEs -
Park Mains High School