Kiera Rennie
Nairn
Summary
Dedicated professional with expertise in bartending, cash management, and customer service. Demonstrates exceptional reliability and teamwork, effectively managing complaints and ensuring customer satisfaction. Skilled in training new staff, maintaining hygiene standards, and handling food and beverage operations. Adept at stock control and safety protocols, with strong IT skills to support efficient operations. Committed to enhancing service quality while pursuing opportunities for career advancement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Classroom
Nairn
11.2024 - 04.2025
- Expanded expertise in bartending and waitressing with a focus on high end cocktail preparation.
- Developed proficiency in drink pairings to elevate customer dining experiences and create a welcoming atmosphere.
- Strengthened communication skills and teamwork by thriving in a fast paced environment and effectively managing pressure.
- Engaged daily with customers and suppliers, handling phone inquiries, managing bookings, and inputting data into the electronic reservation system.
- Mastered cocktail creation and gained comprehensive knowledge of beverages.
- Enhanced overall bar expertise and assisted customers with table reservations via phone.
- Cash handling and closing up with financial summaries of the day and making sure the correct figures are input into the system.
- Working alongside managers to make sure high service and teamwork is consistent.
Team Leader / Supervisor
Parkdean
03.2021 - 10.2023
- Developed skills and knowledge at Parkdean Resorts, progressing to Team Leader and subsequently Supervisor roles.
- Engaged with the team to design and implement new processes, enhancing team cohesion and operational efficiency for both customers and staff.
- Conducted line checks and managed cash effectively, ensuring accurate financial oversight.
- Provided informed recommendations on the menu and advised on allergy information after thorough study.
- Acquired expertise in changing kegs, managing draught post mix, and overseeing order approvals and checks upon arrival.
- Managed allocated zones of up to 15 tables in a fast-paced environment, consistently delivering high-quality customer service and maintaining effective communication.
- Excelled in cash handling and customer service.
- Fostered teamwork and practiced time management under pressure.
- Handled complaint management as necessary and upheld equal opportunities.
- Trained new staff members to ensure competence and adherence to standards.
Bartender
Uncle Bobs Bar
11.2022 - 03.2023
- Managed stock control and verified incoming deliveries to ensure accurate inventory tracking.
- Completed daily tasks and checks, documenting results efficiently.
- Developed innovative cocktail recipes to utilise surplus stock.
- Planned and coordinated charitable events alongside management, overseeing setup and execution.
- Ensured accurate cash handling by reconciling the till and securely locking up at the end of shifts.
- Demonstrated strong customer service skills while working effectively in a team environment under pressure.
Waitress
Classroom Restaurant
11.2021 - 10.2022
- Expanded expertise in waitressing and bar service at the Classroom Bistro.
- Developed skills in crafting high-end cocktails and gained in-depth knowledge of drink pairings with various dishes, enhancing guest interactions.
- Strengthened communication and exceptional teamwork abilities in a fast-paced environment, successfully managing pressure.
- Engaged with customers and suppliers via phone daily, handling supply orders and reservations while inputting data into the electronic booking system.
- Gained experience in cocktail preparation and drink knowledge.
- Managed phone enquiries and assisted with table bookings.
Food and Beverage Assistant
Castle Stuart Golf
10.2020 - 03.2021
- Acquired extensive knowledge of customer service while working at Castle Stuart Golf Links by effectively serving food and beverages, seating guests, and processing payments.
- Developed strong multitasking skills in a fast-paced hospitality environment, ensuring seamless service and high customer satisfaction.
- Managed the accurate handling of cash and card transactions, contributing to efficient payment processing.
- Followed instructions meticulously, which was crucial in meeting customer expectations and ensuring excellent service quality.
- Assisted the kitchen staff by prioritising tasks and stocking supplies while adhering to hygiene and safety regulations.
- Effectively addressed dietary requirements, enhancing guest experience through tailored service.
Volunteer
NHS Highland - Raigmore Hospital
Inverness
11.2019 - 10.2020
- Supported patients and the public within the NHS Raigmore, gaining hands-on experience in a clinical setting.
- Ensured compliance with health guidelines during Covid by enforcing face mask usage and sanitisation protocols at hospital entrances.
- Assisted patients in navigating the hospital to their designated appointments, prioritising their safe arrival.
- Developed valuable experience in engaging with the general public and managing challenging situations effectively.
Education
National 5 -
Culloden Academy
Inverness, Highland /2016 - /2020
National 5 -
Culloden Academy
Inverness, Highland /2016 - /2020
National 4 -
Culloden Academy
Inverness, Highland /2016 - /2020
National 5 -
Culloden Academy
Inverness, Highland /2016 - /2020
National 4 -
Culloden Academy
Inverness, Highland /2016 - /2020
National 4 -
Culloden Academy
Inverness, Highland /2016 - /2020
National 4 -
Culloden Academy
Inverness, Highland /2016 - /2020
Skills
- Hardworking
- Work under pressure
- Reliability
- Teamwork
- Bartending
- Cash management
- Cash Handling
- Complaint Management
- Customer service
- First Aid
- Food and Beverage
- Hygiene
- Training new staff
- Taking orders
- Serving food
- Safety
- Stock control
- Stocking
- Time Management
- IT skills
Certification
ISO Certified first aid at work, 11/01/21
Personal Information
- Date of birth: 01/17/04
- Gender: Female
Timeline
Supervisor
Classroom
11.2024 - 04.2025
Bartender
Uncle Bobs Bar
11.2022 - 03.2023
Waitress
Classroom Restaurant
11.2021 - 10.2022
Team Leader / Supervisor
Parkdean
03.2021 - 10.2023
Food and Beverage Assistant
Castle Stuart Golf
10.2020 - 03.2021
Volunteer
NHS Highland - Raigmore Hospital
11.2019 - 10.2020
National 5 -
Culloden Academy
/2016 - /2020
National 5 -
Culloden Academy
/2016 - /2020
National 4 -
Culloden Academy
/2016 - /2020
National 5 -
Culloden Academy
/2016 - /2020
National 4 -
Culloden Academy
/2016 - /2020
National 4 -
Culloden Academy
/2016 - /2020
National 4 -
Culloden Academy
/2016 - /2020
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