A reliable, hard-working individual with several years experience in customer service and tutoring roles, including attainment of Primary Education PGCE with QTS. Committed to maintaining high standards of communication, organisation and a can-do attitude. Successful at developing quick and close relationships and interweaving this with opportunities to learn and develop, including under time-constraints or additional complexities. Currently employed as a rehabilitation coach supporting individuals with acute brain injuries.
Supports clients with acute brain injuries to be rehabilitated, helping them achieve a life of independence and potential. Following care plans, establishing targets, giving feedback and adapting coaching style per clients' needs, managing personal data, challenging behaviours and fostering a positive, uplifting environment to increase motivation.
One-day role during the 2024 election working alongside other election staff to efficiently oversee the public vote. Followed official procedures and professionally engaged with the public to ensure an effective order of the day.
Balanced university study for PGCE in Primary Education final placement, independently managing classroom responsibilities. Including delivery of lessons within class and across school, assessment, SEN support and more. Collaborated with mentor and other school staff to ensure access to quality learning for all students and successfully attained QTS.
Developed understanding of pedagogy and classroom practices in second placement of university study. Worked with mentor to develop confidence in delivering lessons and gained exposure to the needs to different students, adapting teaching practices to accomodate everyone.
Independently managed cleanliness of call centre through sanitation of high-touch areas, sweeping, mopping, and emptying of bins. Made redundant in December 2023.
First placement of Primary PGCE university study. Developed familiarity with classroom setting and initial pedagogical skills, alongside intensive on-campus learning. Maintained knowledge of these pedagogical skills as teaching began with students.
Worked fast and accurately to meet customer needs whilst balancing workplace cleanliness and efficiency. Trained in all areas of the store and acted as team player in helping lead and organise busy periods with colleagues, such as lunch rushes or closing periods.