Kiera Osborne
Liverpool,England
Summary
Professional with strong communication skills and a proven track record in customer service. Expertise in hair styling and patient interactions, consistently maintaining composure in high-pressure situations. Recognized for effective time management and a positive demeanour, contributing to enhanced client satisfaction. Proficient in basic cooking and computer/telephone operations, committed to delivering exceptional service.
Overview
2
2
years of post-secondary education
1
1
Certification
Work history
Waitress
Angela & Brian Kirby
Costa Blanca, Spain, Torrevieja
06.2025 - 07.2025
- Provided excellence service to customers, improved overall dining experience for them.
- Served food and soft drinks to the correct tables.
- Prepared dining areas for customers.
- Maintained high standers for housekeeping.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Improved customer satisfaction by providing efficient and friendly service.
- Created friendly, welcoming atmosphere to encourage positive guest experiences.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Education
GCSEs - art & design, grade 5
Gateacre school
Liverpool 05.2024 - 08.2024
GCSEs - mathematics, grade 4
Gateacre school
Liverpool 05.2024 - 08.2024
GCSEs - combined science, grade 4
Gateacre school
Liverpool 05.2024 - 08.2024
GCSEs - NCFE Level 1/2 Technical Award in Food and Cookery, Level 2 Pass
Gateacre school
Liverpool 05.2024 - 08.2024
GCSEs - English language, grade 4
Gateacre school
Liverpool 05.2024 - 08.2024
VTCT skills level 2 - level 2 diploma in women's hairdressing, pass
The city of Liverpool college
Liverpool 09.2024 - 08.2025
Skills
- Communication skills
- Customer service excellence
- Patient interactions
- Hair styling expertise
- Composure under pressure
- Polite vocabulary
- Positive demeanour
- Cooking basics
- time management
- computer/telephone skills
Affiliations
Hobbies I have are reading. listening to music. going out with friends and family. meeting new people. I enjoy cooking and learning new recipes. I also like experimenting doing hair on family and friends.
Languages
English
Native
Certification
VTCT Skills, Level 2 Diploma in Women's Hairdressing.
The city of Liverpool College.
September 2024 - August 2025.
Timeline
Waitress
Angela & Brian Kirby
06.2025 - 07.2025
VTCT skills level 2 - level 2 diploma in women's hairdressing, pass
The city of Liverpool college
09.2024 - 08.2025
GCSEs - art & design, grade 5
Gateacre school
05.2024 - 08.2024
GCSEs - mathematics, grade 4
Gateacre school
05.2024 - 08.2024
GCSEs - combined science, grade 4
Gateacre school
05.2024 - 08.2024
GCSEs - NCFE Level 1/2 Technical Award in Food and Cookery, Level 2 Pass
Gateacre school
05.2024 - 08.2024
GCSEs - English language, grade 4
Gateacre school
05.2024 - 08.2024
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