Kiera Burns
Clydebank,West Dumbartonshire
Summary
ACCA Qualified professional with expertise in management reporting, balance sheet management, and budget management. Demonstrates strong time-management and inventory management skills, complemented by excellent interpersonal communication and stress tolerance. Committed to leveraging financial acumen to drive organisational success and efficiency.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Branch Accountant
Arnold Clark Automobiles Ltd
Glasgow, Glasgow
06.2019 - Current
- Analysed budgets and financial projections for accurate reporting of branch performance.
- Prepared Monthly management accounts with detailed commentary and variance analysis.
- Prepared Monthly and year-end Balance sheet reconciliations.
- Hosted Monthly Accounts meetings with departmental managers, discussing financial results, setting targets, identifying problems and providing resolutions.
- Prepared Quarterly Vat Submission, ensuring accuracy and submitted on timely basis.
- Completed detailed profit and loss analysis; identified improvement areas.
- Handled complex account reconciliations; ensured consistency in records.
- Maintained inventory control, completed monthly stock check reconciliation.
- Led and managed administrative staff to maintain smooth daily operations and delegated tasks efficiently to maximise productivity.
- Trained new employees on accounting principles and company procedures.
Call Centre Advisor
Past Due Credit Solutions
Clydebank, West Dunbartonshire
05.2015 - 05.2019
- Maintained updated knowledge of products to provide accurate information to customers.
- Adhered strictly to data protection regulations during all interactions with customers.
- Stayed calm under pressure, offering empathetic assistance to upset customers.
- Participated actively in training sessions to improve call handling skills.
- Addressed customer complaints, ensuring a swift resolution.
- Ensured full compliance with contact centre procedures and data handling processes.
- Negotiated payment terms with customers for improved financial resolution.
- Maintained strict confidentiality when managing sensitive personal data.
- Communicated with customers diplomatically and respectfully.
Education
ACCA
Accountancy & Finance
University of Glasgow
Glasgow 09.2015 - 05.2019
Skills
- ACCA Qualified
- Time-management
- Management reporting
- Balance sheet management
- Budget management
- Inventory management
- Interpersonal communication
- Stress tolerance
Affiliations
- Swimming
- Sight seeing
References
References available upon request.
Timeline
Branch Accountant
Arnold Clark Automobiles Ltd
06.2019 - Current
Accountancy & Finance
University of Glasgow
09.2015 - 05.2019
Call Centre Advisor
Past Due Credit Solutions
05.2015 - 05.2019
ACCA
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