Summary
Overview
Work history
Education
Skills
Timeline
Generic

Kiera Aitken-Thompson

Basingstoke,Hampshire

Summary

Dedicated professional with a strong foundation in effective communication and active listening. Proven problem-solving skills and excellence in team collaboration ensure high-quality customer care. Committed to leveraging core competencies to drive organizational success and promote a collaborative work environment.

Confident Sales Assistant providing excellent customer service thanks to exceptional people skills and dedicated work ethic. Experienced in book and toy sales, and in providing accuracy and efficiency in day-to-day store tasks. A strong team player, proficient in monitoring security and serving diverse customer needs.

Energetic individual with strong communication and problem-solving skills, paired with keen sense of customer service and teamwork. Skilled in managing customer interactions and resolving issues promptly. Ready to drive customer satisfaction and contribute to sales growth.

Offering strong interpersonal skills and positive attitude, with background in customer service and sales environments. Knowledgeable about communication techniques and problem-solving strategies, with focus on delivering exceptional customer experiences. Ready to use and develop skills in customer interaction, sales processes, and conflict resolution in [Desired Position] role.

Hardworking Customer Sales Assistant known for creating positive customer experiences and driving sales growth. Skilled in upselling products and maintaining high customer satisfaction levels. Regularly recognised for contributing to increased store revenue through exceptional customer service.

Overview

6
6
years of post-secondary education

Work history

Customer Service

Shake Away
Basingstoke
2025.11 - 2026.03
  • Delivered friendly and efficient customer service in a busy environment, collating and preparing customer orders accurately, ensuring high satisfaction.
  • Handled payments and maintained a clean, organised workspace.
  • Worked as part of a team to manage busy periods and maintain service standards.

Placement

Norton Park Hotel
Winchester
2026.01 - 2026.02
  • Gained experience across multiple departments including restaurant, housekeeping, and front desk.
  • Supported housekeeping staff in maintaining high cleanliness standards.
  • Observed and assisted front desk operations, developing understanding of guest service and professionalism.
  • Demonstrated adaptability by working in different areas of the hotel.

Education

Travel and Tourism LVL3

BCOT
2025.01 - 2026.01

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The Clere
2020.01 - 2025.01

Skills

  • Effective communication
  • Positive professional demeanor
  • Active listening and customer care
  • Problem-solving skills
  • Team collaboration

Timeline

Placement

Norton Park Hotel
2026.01 - 2026.02

Customer Service

Shake Away
2025.11 - 2026.03

Travel and Tourism LVL3

BCOT
2025.01 - 2026.01

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The Clere
2020.01 - 2025.01
Kiera Aitken-Thompson