Kiefer-joe Copp
IT Infrastructure & Project Lead
Northampton,NTH
Summary
Experienced IT professional with a proven track record spanning various roles from IT Operations to Technical Support. Adept at managing complex IT projects, supporting hardware across multiple sites, and implementing innovative solutions. Skilled in cloud technologies, project management, and ensuring IT aligns with organizational goals. Eager to continue career down a cloud engineering path, leveraging hands-on experience in cloud platforms like AWS and Azure to architect scalable solutions, optimize resource utilization, and contribute to the dynamic evolution of IT infrastructure.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
IT Infrastructure & Project Lead
OnlineDIRECT Ltd
Northampton, Northamptonshire
09.2023 - Current
- Continuous Development of On-Premises Infrastructure, Servers, and Network:
- Spearheading evolution of on-premises infrastructure to ensure scalability, security, and optimal performance.
- Implementing strategic upgrades to servers and network components, staying abreast of industry best practices.
- Supporting and Deploying Server Configurations Across Azure:
- Collaborating with Azure services to enhance server configurations, leveraging cloud capabilities for improved flexibility and efficiency.
- Ensuring seamless integration between on-premises and Azure environments for cohesive IT infrastructure.
- Managing and Deploying Services Across Amazon AWS:
- Orchestrating deployment of services on Amazon AWS, optimising resource utilisation and cost-effectiveness.
- Implementing AWS best practices to enhance service reliability and performance.
- Utilising Jira Project Management Software for New Developments Across Portal:
- Leveraging Jira for agile project management, facilitating efficient development and deployment of new features within SaaS.
- Collaborating with cross-functional teams to streamline project workflows and enhance project visibility.
- Supporting Both Customers and Internal Staff with All Support-Related Incidents and Requests:
- Providing responsive and effective support to both external customers and internal staff, ensuring timely resolution of incidents and requests.
- Implementing proactive measures to prevent recurring issues and enhance overall user experience.
- Liaising and Leading Developers:
- Collaborating with team of developers to define project requirements, ensuring alignment with business objectives.
- Providing leadership and guidance to foster collaborative and innovative development environment.
- Speaking with Key Stakeholders Internally and Externally to Ensure New Business Ideas Are Brought to Life:
- Engaging with internal and external stakeholders to gather insights and requirements for new business initiatives.
- Ensuring effective communication channels to transform ideas into actionable IT solutions that align with organisational goals.
- Continuously Expanding Knowledge Across Cloud-Based Solutions to Fit Business Requirements and Needs:
- Staying abreast of latest developments in cloud-based solutions, continuously evaluating their applicability to meet evolving business requirements.
- Proactively identifying opportunities for technology advancements that align with dynamic needs of business.
- Building and Managing Salesforce Infrastructure Across Multiple Tenants:
- Architecting and managing Salesforce infrastructure to support multiple tenants, ensuring secure and scalable environment.
- Implementing best practices for data management, customisation, and integration within Salesforce platform.
IT Technical Services Manager
OnlineDIRECT Ltd
Northampton, Northamptonshire
07.2021 - 09.2023
- Supervising Daily Service Requests and Incidents:
- Oversaw daily influx of service requests and incidents, ensuring swift and effective resolution process.
- Implemented efficient workflows to streamline handling of service-related issues.
- Focusing on Current and Future Business Development Needs:
- Led efforts to align IT systems with current and future business development needs, contributing to strategic planning and decision-making.
- Ensured that technology initiatives supported organisational goals and contributed to overall business success.
- Managing Budgets and Finances for IT Department:
- Took charge of budgetary considerations and financial management for IT department.
- Optimised resource allocation to maximise operational efficiency and meet departmental objectives.
- Comprehensive Disaster Recovery Planning and Testing:
- Established and maintained comprehensive disaster recovery plans, rigorously testing protocols to minimise downtime in case of unforeseen events.
- Ensured resilience and robustness of IT systems against potential disruptions.
- Handling All Aspects of Asset Management:
- Managed all aspects of asset management across organisation, maintaining accurate and up-to-date inventory.
- Implemented efficient tracking and disposal processes to optimise asset utilisation.
- Establishing and Adhering to Robust IT Policies and Procedures:
- Formulated, established, and enforced robust IT policies and procedures to ensure compliance and security.
- Regularly reviewed and updated policies to align with evolving industry standards.
- Direct Line Responsibility for IT Department:
- Held direct line responsibility for IT department, fostering collaborative and efficient team environment.
- Provided leadership and guidance to team members, promoting culture of excellence and accountability.
- Managing Annual Penetration Tests Across On-Premises and Cloud Networks/Systems:
- Orchestrated annual penetration tests across on-premises and cloud networks/systems, fortifying security measures.
- Collaborated with security experts to address vulnerabilities and enhance overall security posture.
- Assisting with Security Patch Management and Robust Backup Solutions:
- Assisted in security patch management activities, ensuring systems were up-to-date and protected against vulnerabilities.
- Implemented and maintained robust backup solutions to safeguard critical data and facilitate efficient recovery.
Technical Support Specialist
OnlineDIRECT Ltd
Northampton, Northamptonshire
06.2018 - 07.2021
- Supporting Hardware Across Multiple Sites:
- Provided comprehensive support for hardware, including laptops, desktops, servers, switches, and firewalls across multiple sites.
- Domain Migration from SBS Server 2011 to Server 2019:
- Successfully managed and delivered company domain migration, ensuring seamless transition from SBS Server 2011 to Server 2019.
- Mobile Phone Policies Through Microsoft Intune:
- Implemented and managed mobile phone policies using Microsoft Intune, enhancing security and control over mobile devices.
- VMware ESXi Host Refresh from v5.0 to v6.7:
- Led successful VMware ESXi host refresh project, upgrading from version 5.0 to 6.7 and configuring to best practices.
- Physical Server Cabling and Networking:
- Took responsibility for all physical server cabling and networking, ensuring optimal connectivity and reliability.
- Implementation and Support of 8x8 VOIP Telephony System:
- Implemented and supported 8x8 VOIP telephony system, enhancing communication capabilities across organisation.
- Management of Azure Hybrid Active Directory:
- Oversaw management of Azure Hybrid Active Directory, ensuring seamless integration and secure user authentication.
- Supporting Microsoft O365, Including SharePoint and Teams:
- Provided comprehensive support for Microsoft O365, including SharePoint and Teams, ensuring optimal collaboration and productivity.
- Leveraged FreshService for Asset Management:
- Implemented and leveraged FreshService for comprehensive asset management company-wide.
- Collaboration with DBA's for Database Infrastructure:
- Worked closely with Database Administrators (DBAs) to ensure smooth functioning of database infrastructure.
- Deployment and Support of Cloud Servers/Storage Using AWS Services:
- Gained experience in deploying and supporting cloud servers/storage using AWS services, including S3 and EC2.
- Cyber Risk Assessment Project and Technical Remediation:
- Took charge of cyber risk assessment project, implementing technical remediation measures to enhance cybersecurity.
- Knowledge Base Systems and Technical Documentation:
- Played key role in building knowledge base systems for IT colleagues and internal staff, facilitating information sharing.
- Basic SQL Experience and Knowledge:
- Possessed basic SQL experience and knowledge, contributing to database-related tasks and projects.
- Designed and Integrated Microsoft Endpoint Management/Intune Project:
- Designed and integrated Microsoft Endpoint Management/Intune project, transitioning devices from on-premises control to a cloud-based solution.
Technical Support Analyst
iPSL
Northampton, Northamptonshire
09.2014 - 06.2018
Service Desk Analyst
iPSL
Northampton, Northamptonshire
01.2013 - 09.2014
IT Operations Analyst
iPSL
Northampton, Northamptonshire
05.2012 - 01.2013
Education
BTEC Level 3 - IT & Business
Northampton College
Nothampton 09.2009 - 09.2011
VMware vSphere 6.0 Install Configure Manage -
Online Education
MCSA Windows Server 2016 -
Online Education
Skills
Technical Support
undefinedHobbies
Music Festivals: Passionate about music festivals, I enjoy the vibrant atmosphere of live performances and the sense of community they offer. Exploring diverse genres keeps me connected to the diverse rhythms of life.
Gaming Excursions: Beyond the world of IT, I immerse myself in virtual quests and adventures through gaming. It's not just a pastime; it's a dynamic realm where strategy and creativity intersect.
Piano Exploration: Engaging in the world of piano brings me solace and allows for creative expression. Playing the keys is more than a hobby; it's an ongoing journey into the artistry of sound.
Timeline
IT Infrastructure & Project Lead
OnlineDIRECT Ltd
09.2023 - Current
IT Technical Services Manager
OnlineDIRECT Ltd
07.2021 - 09.2023
Technical Support Specialist
OnlineDIRECT Ltd
06.2018 - 07.2021
Technical Support Analyst
iPSL
09.2014 - 06.2018
Service Desk Analyst
iPSL
01.2013 - 09.2014
IT Operations Analyst
iPSL
05.2012 - 01.2013
BTEC Level 3 - IT & Business
Northampton College
09.2009 - 09.2011
VMware vSphere 6.0 Install Configure Manage -
Online Education
MCSA Windows Server 2016 -
Online Education
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