KIDIST WORKU

• Delivered direct patient care by monitoring vital signs and administering medications.
• Conducted thorough health assessments and documented patient histories accurately.
• Supported doctors during clinical procedures and wound care management.
• Educated patients and families on treatment plans and medication management.
• Collaborated with multidisciplinary teams to ensure effective, compassionate care.
• Responded promptly to changes in patient conditions for timely interventions.
• Provided emotional support to patients and families facing healthcare challenges.
• Maintained accurate patient records, ensuring compliance with hospital protocols.

• Providing high-quality support to elderly residents with a range of health needs, including physical disabilities, cognitive impairments such as dementia, and age-related conditions. I play a key role in supporting both the clinical and emotional needs of residents, working closely with nursing staff and the wider multidisciplinary team to ensure a safe, caring, and person-centred environment.

Key Responsibilities:

• Deliver compassionate and person-centred care to over 22 elderly residents, assisting with all aspects of daily living, including personal hygiene, dressing, toileting, feeding, and mobility support.
• Monitor and document residents’ vital signs, fluid and nutritional intake, and overall wellbeing, reporting any concerns to the nursing team to ensure timely medical intervention.
• Support nursing staff by preparing residents for clinical assessments, assisting with medication prompts (as per guidelines), and ensuring care plans are followed effectively.
• Plan and facilitate engaging activities, games, and entertainment to promote mental stimulation, physical activity, and social interaction among residents.
• Accompany residents during meal times, providing assistance as needed and ensuring a dignified and comfortable dining experience.
• Organise and coordinate family visits and social events within the home, helping to maintain meaningful relationships between residents and their loved ones.
• Maintain accurate records and ensure visitor logs and safety procedures are followed, in line with safeguarding and CQC standards.
• Offer emotional support and companionship to residents, providing a listening ear and reassurance, particularly to those experiencing loneliness, grief, or cognitive decline.
• This role has deepened my understanding of elderly care, strengthened my clinical and communication skills, and reinforced the importance of empathy, patience, and respect in delivering safe, dignified care. It has also enhanced my ability to work effectively under pressure while maintaining professionalism and compassion at all times.

• Worked as an Administration Assistant in a busy legal office, providing essential support to solicitors and legal staff by handling daily administrative tasks, ensuring smooth office operations, and offering excellent front-of-house service to clients and visitors. This role strengthened my organisational skills, attention to detail, and ability to manage confidential information with professionalism.
• Key Responsibilities:
• Responded to client enquiries via phone, email, and in person, providing accurate information or directing them to the appropriate solicitor or department.
• Greeted clients and visitors at the reception area, ensuring a friendly and professional welcome and managing appointment schedules efficiently.
• Drafted and typed formal business correspondence, including letters, legal reports, case updates, and meeting notes, ensuring accuracy and clarity.
• Maintained and updated digital and paper-based records, client files, and internal databases, following data protection and confidentiality protocols.
• Handled office tasks such as printing, scanning, filing, and photocopying documents to support case preparation and day-to-day legal operations.
• Assisted with general office duties, such as organising mail, managing supplies, and supporting the team with scheduling meetings and diary management.
• This role developed my administrative foundation, taught me how to prioritise tasks in a fast-paced environment, and introduced me to working in a regulated, client-facing profession.
• Managed daily correspondence and ensured timely responses to client inquiries.
• Coordinated schedules and organised meetings for legal team and clients.
• Assisted in preparation of legal documents and maintained accurate filing systems.
• Streamlined office procedures to enhance operational efficiency and support team objectives.
• Developed and maintained databases to facilitate easy access to important information.
• Provided administrative support during client consultations and maintained confidentiality.
• Collaborated with team members to improve communication and workflow processes.