Front office receptionist
Regala Hotel
Hong Kong
07.2023 - 09.2023
- Enhanced company image by providing courteous reception services to clients.
- Managed front office operations by maintaining a professional and welcoming environment.
- Maintained an organised filing system for easy access of records.
- Prioritised tasks to maintain reliable service throughout peak times.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Delivered front of house duties with warm and professional manner.
- Reduced waiting times through effective time and resource management.
- Wrote professional letters, memos and emails for internal and external business communication.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
