Osama Kibeida
Liverpool
Summary
Tech-savvy professional with a background in computer science and information technology. Passionate about Cloud Computing and Cyber Security. Experienced technology consultant with a track record of delivering innovative solutions. Former Cloud Support Associate at AWS and IT Assistant with the United Nations. Eager to contribute expertise in cloud and security to a forward-thinking organization
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
LQA
Universally Speaking
Liverpool
04.2024 - Current
- Conducted comprehensive bug reporting and regression testing to ensure software reliability.
- Developed and hosted detailed test plans to guide quality assurance processes.
- Gathered and analyzed user feedback to enhance product usability and functionality.
- Performed usability testing to evaluate user experience and identify areas for improvement.
Technology Consultant
Niya
London
03.2021 - 03.2023
- Worked together with a team to create a recruitment platform using Bubble.io, a no-code solution.
- Oversaw the implementation of a training program for over thirty trainees.
- Supported implementation of company-wide technological changes and updates.
- Tailored solutions using cloud services to meet specific business requirements by working with available infrastructure and time and budget constraints.
- Delivered first-line support to troubleshoot, diagnose and resolve issues with company software.
- Installed, tested and integrated software products.
Cloud Support Associate
Amazon Web Services
Dublin, Ireland
07.2017 - 02.2018
- Reproduced and resolved customer issues in collaboration with senior engineers, ensuring prompt resolution and customer satisfaction.
- Proficiently configured and troubleshoot Linux servers, minimising downtime and optimising system stability.
- Identified and resolved complex routing and networking issues using TCP/IP, UDP, and DNS principles, enhancing connectivity and network performance
- Optimised AWS Cloud utilisation by leveraging AWS services resulting in improved efficiency, scalability, and cost-effectiveness.
- Achieved tangible results through active engagement with senior engineers, resolution of customer issues, and Linux and server configurations,
- Troubleshooting networking concerns, and effective utilisation of AWS services.
Education
Master of Science - Computer Science
University College Cork
09.2015 - 09.2016
Bachelor of Science - Information Technology
Sikkim Manipal University
08.2003 - 08.2008
Skills
- AWS Cloud
- Windows, Linux and macOS
- Python Scripting
- Ethical Hacking
- TCP/IP
- Wireshark
- Networking
- Cloud Services
- Information Security
- Terraform
- Infrastructure Development
- Product Deployment
- VPN
- Cloud Hosting
- Cloud Technologies
Timeline
LQA
Universally Speaking
04.2024 - Current
Technology Consultant
Niya
03.2021 - 03.2023
Cloud Support Associate
Amazon Web Services
07.2017 - 02.2018
Master of Science - Computer Science
University College Cork
09.2015 - 09.2016
Bachelor of Science - Information Technology
Sikkim Manipal University
08.2003 - 08.2008
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