Summary
Overview
Work history
Education
Skills
Timeline
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Kiannah Peart-Allman

Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative.

Enthusiastic and motivated student eager to learn new skills and gain new knowledge. Applies excellent time management skills to complete accurate and thorough work. Prepared to learn and support team, taking on new challenges.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work history

Assistant

Neicee
London
01.2020 - 09.2023
  • Took on additional tasks on manager's request.
  • Demonstrated open communication and collaborated with various teams.
  • Completed assigned work within deadlines and to company standards.
  • Handled various day-to-day admin responsibilities to maintain smooth business operations.
  • Responded to telephone enquiries from clients, vendors and members of public.
  • Scanned, photocopied and filed records for department.
  • Communicated with internal departments, answered calls and scheduled travel arrangements.
  • Scheduled meetings, events and conferences for department.
  • Managed database to maintain updated records and accuracy.
  • Processed company receipts, invoices and managed reimbursements for department.
  • Organised events, booked rooms and sent invitations to guests.
  • Adhered to best business practices and etiquette to comply with guidelines and procedures.

Teaching Assistant in Special Educational Needs

Protocol Education
London
06.2020 - 01.2021
  • Created a friendly, positive and inspiring learning environment to facilitate interactions amongst students.
  • Supported teachers in managing challenging student behaviour, contributing to progress meetings to provide feedback, raise concerns and recommend appropriate action.
  • Worked with students in small groups and 1:1 to provide additional support with activities and lessons, offering constructive feedback and advice to develop their learning skills.
  • Assisted students with a range of learning differences, including ADD, ADHD to achieve their full potential for independence.
  • Prepared additional learning resources and aids to promote inclusivity in learning.
  • Identified signs of distress in students, resolving behavioural and emotional issues.
  • Supervised students during break times, lunchtimes and after school clubs.
  • Monitored students response to learning activities and modified appropriately to achieve intended learning outcomes.
  • Marked students work following directions from class teacher.

Customer Service Assistant

Sainsbury's
London
12.2016 - 01.2018
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.

Volunteer Youth Worker

saba uk unsigned
London
06.2015 - 07.2016
  • Safeguarded young people in line with national guidelines.
  • Role modelled positive behaviour and interpersonal skills.
  • Helped young children to develop critical life skills through educational play.
  • Promoted community involvement and volunteering among young people.
  • Assisted lead youth worker with classroom behaviour management.
  • Approached youth challenges with empathy and mentored individuals in critical thinking and problem-solving.
  • Built trusting rapport, mentoring specific young people in diverse subjects and interests.
  • Built positive, productive client relationships for enhanced social support.
  • Liaised with families and caregivers to develop balanced rehabilitation programmes.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.

Teaching Assistant

footsteps
London
04.2014 - 10.2014
  • Established effective classroom routines by providing high-quality practical support to teaching staff.
  • Tutored students individually and in small groups to reinforce learning concepts from core subjects.
  • Helped teachers with lesson plan development, class preparation and student mentoring.
  • Distributed learning materials, textbooks and stationery, enabling full student cooperation in activities.
  • Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
  • Maintained clean work place standards to comply with school guidelines and procedures.
  • Monitored children in spaces between classes, keeping disruptions to minimum.

Education

Bachelor of Business Administration - business

Arden University
Coventry
11/2019 - 01/2023

GCSEs - English

Fortismere School
London
09/2010 - 06/2012

GCSEs - maths

saba uk unsinged
london
01/2013 - 01/2014

NVQ Level 1 - event managent

saba uk unsigned
01/2013 - 01/2014

Skills

  • Record-keeping and bookkeeping
  • Sorting packages
  • Strong problem solver
  • Invoicing and billing
  • Self-directed
  • Dedicated team player
  • Organising packages
  • Meeting planning
  • Attendance records preparation
  • Data entry
  • Event coordination
  • Documenting patient information
  • Staff motivation
  • Advanced MS Office Suite knowledge
  • Microsoft Office

Timeline

Teaching Assistant in Special Educational Needs

Protocol Education
06.2020 - 01.2021

Assistant

Neicee
01.2020 - 09.2023

Customer Service Assistant

Sainsbury's
12.2016 - 01.2018

Volunteer Youth Worker

saba uk unsigned
06.2015 - 07.2016

Teaching Assistant

footsteps
04.2014 - 10.2014

Bachelor of Business Administration - business

Arden University
11/2019 - 01/2023

GCSEs - English

Fortismere School
09/2010 - 06/2012

GCSEs - maths

saba uk unsinged
01/2013 - 01/2014

NVQ Level 1 - event managent

saba uk unsigned
01/2013 - 01/2014

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Kiannah Peart-Allman