Kianna Mitchell
London,Surrey
Summary
Warm, professional, and customer-focused front-of-house specialist with extensive experience in hospitality and guest facing roles. Proven ability to create welcoming environment, manage high volumes of bookings, and provide exceptional service under pressure. Passionate about beauty and wellness, now transitioning into receptionist, spa or front desk roles where client care, presentation , and attention to details are key.
Overview
4
4
years of professional experience
Work history
Waiter/host
Darwin And Wallace
london, City of London
11.2024 - Current
- Monitored dining room activities for possible improvements or upgrades.
- Coordinated with kitchen staff for timely order preparation and delivery.
- Trained new employees on protocols and procedures, increasing team efficiency.
- Coordinated large party bookings effectively to ensure smooth execution of services.
- Managed reservation system to avoid overbooking.
- Assisted wait staff during busy periods for seamless service delivery.
- Managed table settings for optimal dining experience.
- Helped reduce waiting times by swiftly clearing tables after use.
Waitress assistant
Mildreds
London, City of London
03.2024 - 11.2024
- Enhanced customer service by promptly taking orders and delivering food.
- Followed health regulations whilst handling food, promoting safe practices.
- Enhanced dining experience through friendly interaction with customers.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Delivered meals swiftly, contributing to positive dining experience for guests.
Waiteress
roti king
Battersea, Wandsworth
06.2023 - 10.2023
- Managed restaurant closing duties, from cleaning dining areas to restocking the stations.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Managed timing standards in food deliveries to minimise delays.
waitress
tozi grand cafe
Battersea, Wandsworth
03.2023 - 05.2023
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Greeted and escorted guests to tables.
- Arranged tables and set up linens and silverware in preparation for guests.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Polished glasses and cutlery to pristine standards.
waiteress/bartender
clapham north
clapham, London
02.2022 - 03.2023
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Maintained bar stocks, replenishing daily as necessary.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Completed end-of-day cleanup to reset bar for next day.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Built and maintained displays of spirits, enticing guests to make purchases.
Head waiter
olerio agency
Twickenham, Richmond upon Thames
08.2021 - 12.2021
- Organised seating for groups and guests with special needs.
- Served food to guests at proper temperatures by bringing items to table immediately.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Covered large parties and events, anticipating planning and staffing needs.
-
Retail assistant
mega mart
kingston, jamaica
06.2021 - 07.2021
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Delivered outstanding in-store experience through positive and attentive customer service.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Updated product labelling and pricing to reflect discounts and offers.
Education
GCSEs - Physical education
Harris Academy Merton
Mitcham 09/2016 - 06/2020
Skills
- Front-of-house operations
- client service & relationship building
- Booking & reservation systems
- Cleanliness & hygiene standards
- Professional communication
- Organisation & multitasking
- Handling complaints calmly & efficiently
- Confident telephone manner
- Guest welcome and check-in experience
- fast learner with passion for wellness
Timeline
Waiter/host
Darwin And Wallace
11.2024 - Current
Waitress assistant
Mildreds
03.2024 - 11.2024
Waiteress
roti king
06.2023 - 10.2023
waitress
tozi grand cafe
03.2023 - 05.2023
waiteress/bartender
clapham north
02.2022 - 03.2023
Head waiter
olerio agency
08.2021 - 12.2021
Retail assistant
mega mart
06.2021 - 07.2021
GCSEs - Physical education
Harris Academy Merton
09/2016 - 06/2020
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