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Associate principal engineer

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Detail-oriented Death Claims Specialist with a strong background in managing complex claims and leading teams in financial services. Expertise in death claims processing, client communication, and compliance. Experienced Team Leader, managing high volumes of correspondence and driving team performance. Strong administrative, financial, and customer service skills, with a history of resolving complex enquiries and disputes.

CUSTOMER SERVICE | ADMINISTRATIVE SUPPORT | BUSINESS MANAGEMENT | COMMUNICATIONS Customer Service Leader with a BS in Management & a 5-year background in multiple key roles in retail, hospitality, sales, & direct client support. A Business Management Specialist who builds relationships with cross-functional teams ensuring clear communication flow & high-performance. Offering strong expertise in mentoring, training, & leading teams to complete project requirements to perfection on schedule. Demonstrated outstanding leadership with the SBA providing elite assistance to small businesses & non-profits to secure funds & resources needed for success. CORE COMPETENCIES / AREAS OF EXPERTISE Front Desk & Office Operations Written, Verbal, Interpersonal Communication Customer Service Cross functional Collaboration Mentoring & Training Time Management Conflict Resolution Funding Extensive experience in running front desk operations including daily phone & face-to-face interaction with customers, clients, & co-works resolving 20-30+ questions or concerns each day with the best possible solutions. Adept at partnering & communicating with other departments to eliminate potential issues & meet demands. Elite-level knowledge of sales rates in general with the ability to educate all clients on cost of goods & services. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

I am a reliable and personable student who enjoys working with others and contributing to a positive environment. I take pride in my strong interpersonal skills, ability to communicate clearly, and willingness to support both customers and team members. I thrive in fast-paced settings where organization, adaptability, and a strong work ethic are essential. I am committed to learning, growing, and consistently performing to the best of my ability.

Dynamic Wellness Advisor/ Sales Associate with a proven track record at StretchLab, excelling in client engagement and sales strategy development. Leveraging effective communication and social media marketing expertise, I successfully enhanced client loyalty and retention. Passionate about promoting wellness, I thrive in fast-paced environments while delivering exceptional customer service.

Kian Mcilreavy

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Plumber

Barista

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GCSEs - Including maths and english

UAL Extended Diploma Level 3 - Music production and performance

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Plumber

Barista

GCSEs - Including maths and english

UAL Extended Diploma Level 3 - Music production and performance

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