Kian Rhodes-Dempsey
Chichester,West Sussex
Summary
Customer service and sales professional which has a strong background within hospitality and retail, including cocktail and barista experience. I'm hard-working and driven to succeed in all aspects of a role, while being adaptable, eager to take on any challenges presented to me, and committed to maintaining high standards of service. I pride myself on being able to build relationships with customers and deliver a positive experience, resolving issues efficiently, and delivering excellent service in fast-paced, high-pressure environments. Strong time management, communication, and upselling skills, proactively contributing to team success and exceeding customer expectations.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work history
Hospitality at Boomtown Festival
Streamline Leisure
2025.08 - 2025.08
- Continuously restocked supplies to ensure availability of ingredients and materials.
- Prepared pizzas to meet customer orders efficiently.
- Provided great customer service with a professional manner and efficiency.
- Used the POS system effectively to handle customer transactions.
Festival Bartender
Hap Solutions
2025.06 - 2025.08
- Worked at Isle of Wight festival, Love Supreme and Truck Fest.
- Assisted in restocking supplies to ensure continuous availability.
- Prepared a diverse range of alcoholic and non-alcoholic beverages for customers.
- Served customers efficiently and handled cash transactions accurately.
Bartender
Daisy’s
2024.09 - 2025.06
- Prepared a variety of alcoholic and non-alcoholic drinks including cocktails, mocktails, and mixers efficiently.
- Served customers promptly and courteously.
- Handled cash transactions accurately.
- Restocked shelves to maintain product availability.
- Tidied tables and cleaned the floor and glasses regularly.
Retail Sales Assistant
John Lewis & Partners
2021.09 - 2022.08
- Assisted customers in the Audio & TV department by providing excellent customer service and technology guidance to select suitable products.
- Maintained cleanliness of department to ensure a welcoming shopping environment.
- Restocked shelves where needed to guarantee product availability for customers.
- Re-merchandised displays to enhance product visibility and customer interaction.
- Processed transactions and handled cashing up duties efficiently.
Catering Assistant
John Lewis & Partners
2019.10 - 2021.09
- Assisted customers with orders.
- Prepared beverages to meet customer preferences.
- Supported with various food preparation activities.
- Handled cash transactions accurately in addition to end of day cash up procedures.
- Demonstrated knowledge of dietary restrictions by preparing suitable alternatives where needed.
- Restocked supplies as needed.
- Received and organised deliveries effectively.
- Achieved level 2 food safety certification.
Food Truck Crew Member
Goodwood Festival of Speed and Revival
2019.07 - 2019.09
- Delivered consistent high-quality service.
- Restocking of food and tableware items in line with service needs.
- Operated cash registers accurately, ensuring proper handling of transactions.
Education
BSc - Psychology – Upper Second-Class Honours (2:1)
University of the West of England
Bristol 2022.09 - 2025.06
Level 3 Diploma - Forensic and Criminal Investigation - DDD
Chichester College
Chichester, West Sussex 2019.09 - 2021.06
GCSE - English Language & Literature - 4 & 4, Maths - 5, Biology - 5, Chemistry - 5, Physics - 5, Business Studies - 4, Media Studies - 4
Bishop Luffa School
Chichester, West Sussex 2014.09 - 2019.07
Skills
- Cocktail Experience
- Sales
- Customer Service
- Problem Solving
- Time Management
- Initiative and Proactivity
- Conflict Resolution
- Work well under pressure
- Upselling
- Microsoft Word
- Microsoft PowerPoint
INTERESTS
I’m an extroverted person who enjoys playing golf, watching football or go to the gym in addition to playing video games with friends too. I enjoy a challenge as well, so playing challenging video games by myself or chess are other things I enjoy doing in my spare time.
Timeline
Hospitality at Boomtown Festival
Streamline Leisure
2025.08 - 2025.08
Festival Bartender
Hap Solutions
2025.06 - 2025.08
Bartender
Daisy’s
2024.09 - 2025.06
BSc - Psychology – Upper Second-Class Honours (2:1)
University of the West of England
2022.09 - 2025.06
Retail Sales Assistant
John Lewis & Partners
2021.09 - 2022.08
Catering Assistant
John Lewis & Partners
2019.10 - 2021.09
Level 3 Diploma - Forensic and Criminal Investigation - DDD
Chichester College
2019.09 - 2021.06
Food Truck Crew Member
Goodwood Festival of Speed and Revival
2019.07 - 2019.09
GCSE - English Language & Literature - 4 & 4, Maths - 5, Biology - 5, Chemistry - 5, Physics - 5, Business Studies - 4, Media Studies - 4
Bishop Luffa School
2014.09 - 2019.07