Kian Feast
Milton Keynes,Buckinghamshire
Summary
Resourceful IT professional skilled in multitasking, prioritising tasks, and delivering high-quality customer service. Utilises strong analytical and critical thinking abilities to navigate complex challenges while managing sensitive information and training teams. Experienced in diagnosing hardware issues and resolving software problems, with a solid foundation in Computer Science and IT.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
SOC Operator
Securitas
Milton Keynes, Buckinghamshire
04.2025 - Current
- Used expert interpersonal communication to liaise with high profile clients.
- Followed detailed protocols in handling alarms or emergencies, ensuring efficient response times.
- Coordinated disaster recovery plans; ensured business continuity during unexpected downtime instances or crises events.
- Used conflict resolution techniques to diffuse tense situations peacefully.
- Provided timely responses to identified threats for immediate issue resolution.
- Worked closely with supervisors and team leads to provide enhanced company efficiency through unique solutions.
- Interacted with multiple systems on a day-to-day basis to ensure maximum efficiency with mobile dispatches & employee issues.
Web Developer
Self-Employed
Milton Keynes, Buckinghamshire
10.2024 - 04.2025
- Customised content management systems to meet specific client needs, enabling easier website updates.
- Developed and maintained responsive website designs, improving user experience across various devices.
- Developed my own business model and accompanying website to provide quality products and quality service.
- Integrated social media functionality into websites, boosting online presence and engagement.
- Managed back-end services and database integration, ensuring seamless data flow and storage solutions.
- Utilised JavaScript, HTML, and CSS to create interactive and visually appealing web pages.
- Analysed website traffic and user engagement metrics to guide improvements, increasing visitor retention rates.
- Optimised website loading times by compressing images and minimising code, enhancing user satisfaction.
- Crafted seamless user journeys by optimising interfaces for user access.
Shift Manager
McDonald's
Milton Keynes, Buckinghamshire
10.2019 - 10.2024
- Oversaw cash management processes to ensure monetary accuracy at the end of each shift.
- Coordinated with team members for seamless shift transitions.
- Provided leadership and guidance to new employees, fostering their development and integration into the team.
- Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
- Reported key metrics to upper management for business decision-making process.
- Oversaw in-store computational and networking operations to maintain optimal system performance.
- Used intricate knowledge to ensure all systems processed and functioned perfectly - even at peak capacity.
Education
A-Levels - Economics, Business Studies & CompSci - Grade C
The Hazeley Academy
Milton Keynes 09.2019 - 07.2021
GCSEs - 9 GCSEs Ranging from A*-C
The Hazeley Academy
Milton Keynes 09.2014 - 07.2019
Skills
- Robust written and verbal communication
- Highly adaptive customer service with a proven track record
- Excellent project management & project leading skills
- Technical knowledge in the Windows operating environment
- Intermediate knowledge with Linux and Kali Linux
- Time management
- Decision-Making aptitude
- HTML & CSS
- Expert client liaising
- Hardware repair
- Software upgrades
- Network security
Languages
French
Intermediate
Timeline
SOC Operator
Securitas
04.2025 - Current
Web Developer
Self-Employed
10.2024 - 04.2025
Shift Manager
McDonald's
10.2019 - 10.2024
A-Levels - Economics, Business Studies & CompSci - Grade C
The Hazeley Academy
09.2019 - 07.2021
GCSEs - 9 GCSEs Ranging from A*-C
The Hazeley Academy
09.2014 - 07.2019