Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Languages
Extra-Curricular Activities
References
Timeline
Generic

Kian Davies

Harlow,United Kingdom

Summary

Customer service professional with a proven track record of delivering exceptional support and fostering strong client relationships. Skilled in swift issue resolution and enhancing customer satisfaction through effective communication and problem-solving. Experienced in fast-paced environments, consistently ensuring positive customer experiences.

Overview

5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Customer advisor

Argos
Harlow, Essex
08.2022 - Current
  • Achieved higher customer retention through consistent follow-ups and updates.
  • Cultivated strong relationships with customers to drive engagement.
  • Assisted customers in product selection, resulting in increased sales.
  • Participated actively in team meetings contributing valuable ideas towards improving the overall store performance.
  • Provided exceptional customer service to ensure a positive shopping experience.
  • Conducted regular stock checks ensuring product availability for clients at all times.
  • Handled returns and exchanges diligently minimising dissatisfaction amongst clientele.
  • Implemented feedback from customers to improve services offered.
  • Assisted customers with varying questions using product knowledge and service expertise.

Food service assistant

Snack Shack
Harlow, Essex
04.2020 - 04.2025
  • Cultivated a friendly environment with dedicated customer service.
  • Ensured compliance with health and safety regulations for safe dining experience.
  • Trained new staff members, increased team efficiency.
  • Managed stock inventory, ensured availability of necessary ingredients.
  • Assisted in setting up banquet halls, facilitated smooth event execution.
  • Worked in fast-paced environment whilst maintaining quality of service.
  • Kept kitchen equipment clean and organised, maintained optimal functionality.
  • Performed cash handling duties, ensured accurate financial transactions.

Education

Diploma of Higher Education - Creative Media

Harlow College
Harlow
09.2022 - 06.2024

Skills

  • Service enhancement
  • Team collaboration
  • Problem solving
  • Stock management
  • Customer service
  • Positive attitude

Certification

CAT B - Auto Driving license

Work mandated and FA First Aid Course certificates.

Affiliations

  • Football
  • Reading
  • Music

Languages

English
Proficient (C2)

Extra-Curricular Activities

Participate in Grassroots football coaching with the Local Community.

References

References available upon request.

Timeline

Diploma of Higher Education - Creative Media

Harlow College
09.2022 - 06.2024

Customer advisor

Argos
08.2022 - Current

Food service assistant

Snack Shack
04.2020 - 04.2025

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Kian Davies